Ibrahim Elkhatib

Learn company's products and services offerings, features and pricing

Set up sales department KPIs

Communicate with clients to understand their sales goals and objectives Identify current sales process bottlenecks and inconsistencies

Work with marketing team to ensure collaboration

Monitor and report on KPIs regularly

Stay up to date with the industry situation and benchmarks

Stay up to date with the latest sales trends and best practices

Attend educational seminars and conferences

Create a motivational and healthy atmosphere for sales representatives Identify opportunities for product and service up-sell

Identify opportunities for new client acquisition

Monitor competition

Find prospective customers and new target segment

Monitored training costs to maintain budget.

Created training budget for departments within organisation. Mentored team members to succeed and advance within department and company.

Created testing and evaluation procedures.

 Meet store goals by training, motivating, mentoring and providing feedback to internal stakeholders.
 Ensure high levels of satisfaction through customer service.  Training the staff on Etisalat products inside the store & created monitoring strategies to verify implementation of practices introduced in training.  Created multimedia presentations including video and text for enhanced understanding.  Developed new process for employee evaluation, which resulted in marked performance improvements.  Develop training materials by completing thorough research, analyzing educational vendors and assessing the employment needs of departmental managers
 Organize a training curriculum that honors company ethics and conduct, is engaging and allows trainees the maximum opportunity to participate  Evaluate teaching methods to select the options that will aid in the delivery of concepts without unnecessary distraction, downtime or confusion  Interview and hire enthusiastic instructors who are capable of learning about the training materials and delivering concepts in a way that is effective and memorable  Contribute to the instruction and presentation of training courses and assess how effectively different methods and materials are at encouraging interaction and participation  Create budgets for all costs associated with training, and write detailed reports to justify expenditures for reporting to executive management  Prepare training locations by ensuring instructors have all of the tools, technical equipment and resources needed to effectively teach a course  Oversee general administrative duties, such as coordinating enrollment, scheduling class times and locations and sending invitation information to all trainee  Ensure high levels of satisfaction through customer service.  Training the staff on Etisalat products inside the store & created monitoring strategies to verify implementation of practices introduced in training.  Created multimedia presentations including video and text for enhanced understanding.

 Interact with customers to provide and process information in response to inquiries concerns and request about product and services
 Deal directly with customers by either telephone or face to face.  Analysed departmental documents for appropriate distribution and filing.
 Organize workflow to meet customer time frames & Communicate & coordinate with internal departments
 Preparing cashbook reports on daily basis & doing daily sales stock reports.
 Doing stock take & Stock handover reports via win cash, Scanning, requesting and transferring the stocks via logistics
 Coaching Each staff based on Monthly Reports
 Supervised workers in company to ensure that all operational functions were carried out properly and effectively.
 Trained staff throughout entire company in correct procedures for basic operational tasks and responsibilities.
 Collaborated with other managerial staff to optimize the effectiveness of management team and strategized new ways to lead the store.
 Monitor the operation results and conduct targeted analysis. Develop effective measures based on the analysis to achieve the KPI's.  Managed staff schedules and budgets for continued productive and profitable company running.
 Handle abnormalities and customer complaints. Maintain good relationship with the customer.
 Monitor daily profits and losses and take responsibility for operation results.

• Posts Entries/Data on Books.
• Handle payments/remittances.
• Handle accounts & Requests of customer.
• Performs other duties as may be assigned by the Bank Branch Manager.
• Checking and sending statements of the client request.
• Responsible for calling out to clients on a calling list and collecting debits.
• Coordinate with sales team and checking the documents and reports after sales and verify it
• Assisted in updating a daily call spreadsheet that was submitted to management.
• Worked in call-centre environment handling manual and automatically dialled outbound calls.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Used skip tracing and other techniques to locate debtors.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Maintain the records of all pending receivables and sending mails reminders.
• Visiting the clients and negotiate regarding old un-paid outstanding
• Communicate with the clients after sending reminders and notice and try to collect the payment before taking legal action.
• Assisted in updating all business collections files on daily basis and clearing any paid invoices.
• Understand the issues and reasons caused late payments and fix it with clients
• Study the condition of the clients and getting full information before negotiate regarding payments to clear the debits on spot.