Help Desk
UNRWA
Total years of experience :13 years, 8 Months
UNRWA human development and humanitarian services encompass primary and vocational education, primary health care, relief and social services, infrastructure and camp improvement, microfinance and emergency response, including in situations of armed conflict.see less
Specialties
Education, Health, Relief and Social Services, Microfinance, Infrastructure and Camp Improvement, Emergency Response
Work Description :
• Provide, maintain and expand IT services to meet UNRWA business needs such as (E-mail, Internet, Telephone…etc.)
• In house development and management of new application
• Manage, enhance and control the use of ICT Hardware and Software’s LFO
• Expand, Install and manages the telecommunication infrastructure (WAN, LAN, telephone Network) at all LFO sites.
• Protect UNRWA data and network facilities internal and external risks.
• Provide help desk functions to all UNRWA ICT equipment’s users
• Train LFO staff members to enhance their knowledge of IT software packages and technologies.
• Manage all ICT services at schools, health centers, and Camp service offices at LFO remote sites
• Monitor the operations and performance of computer hardware and software systems.
• Maintain an up-to-date inventory of ICT equipment’s, software, supplies and accessories. Also ensures that adequate
• Configuring new desktops, laptops, printers, faxes and projectors.
• Managing IT inventory and maintaining the availability of frequently used items.
• Applications troubleshooting.
• Troubleshooting and supporting network environments.
• Maintain and organize the IT unit files.
• Provide support in preparing the IT procurement.
• Participate in the IT tenders evaluation process.
• Update daily support and maintenance status reports.
• Perform installations, repairs, and preventative maintenance on staff computers.
• Perform system upgrades as necessary for software and hardware related components as needed.
• Perform, monitor and control asset (hardware and software) inventory and equipment, in addition to any additional IT-related task assigned by the IT Manager.
• Analyzing the request for new software customization, follow up on new purchased software and implementations.
• Providing support Windows XP/7/8, PC technology and Microsoft Office 2003/2007/2010.
• Install and perform repairs to software applications following design or installation specifications.
• Determine the appropriate software according to the set Plans and visions of PRCS