Ibrahim Gaber

Provide technical support; answering support queries either onsite or via phone or email or visit
Take ownership of student and teachers problems and be proactive when dealing with ther issues
Respond to inquiries from clients and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of Computer equipment by providing necessary training and advice
Troubleshooting & Problem Solving of Workstation related problems
Maintaining Asset Register of all IT equipment in IS Workshop and Department
Managing and maintaining Workstations 7/8/10
Installation and Support of Network & Local Printers

+ Provide technical support; answering support queries either onsite or via phone or email.
+ Take ownership of user problems and be proactive when dealing with user issues.
+ Respond to inquiries from clients and help them resolve any hardware or software problems.
+ Maintain a log of any software or hardware problems detected.
+ Support users in the use of Computer equipment by providing necessary training and advice.
+ Troubleshooting & Problem Solving of Workstation related problems.
+ Maintaining Asset Register of all IT equipment in IS Workshop and Department.
+ Managing and maintaining Workstations 7/8/10.
+ Implementing workstations 7/8/10.
+ Implementing & Support of MS Office 2000 & 2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint.
+ Installation and Support of Network & Local Printers.
+ Build an internal wiki with technical documentation, manuals and IT policies
+ Plan, organize, control and evaluate IT and electronic data operations
+ Ensure security of data, network access and backup systems
+ Maintain work for CCTV Infrastructure

+ Provide technical support; answering support queries either onsite or via phone or email.
+ Take ownership of user problems and be proactive when dealing with user issues.
+ Respond to inquiries from clients and help them resolve any hardware or software problems.
+ Maintain a log of any software or hardware problems detected.
+ Support users in the use of Computer equipment by providing necessary training and advice.
+ Troubleshooting & Problem Solving of Workstation related problems.
+ Maintaining Asset Register of all IT equipment in IS Workshop and Department.
+ Managing and maintaining Workstations 7/8/10.
+ Implementing workstations 7/8/10.
+ Implementing & Support of MS Office 2000 & 2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint.
+ Installation and Support of Network & Local Printers.
+ Performing different users' related operations on workgroup
+ Retrieving lost data
+ Plan, organize, control and evaluate IT and electronic data operations
+ Maintain work for CCTV Infrastructure

Answer staff technical questions.
Performing required updates for operating systems and antivirus
Troubleshooting hardware, operating system, and software related problems.
Maintaining Laptops and replacing its parts
Operating and maintaining different types of printers and scanners
Preparing network cables and connecting users to the network.
Troubleshooting Network problems
Recommend purchased hardware.
Using new technologies in deploying Microsoft products.
Performing different users related operations on workgroup and domain
Maintaining Dell, HP and IBM servers
Retrieving lost data
Performing IT related administrative tasks

+ Performing required updates for operating systems and antivirus
+ Install and configure software and hardware
+ Troubleshooting hardware, operating system, and software related problems.
+ Preparing network cables and connecting users to the network.
+ Troubleshooting Network problems
+ Recommending purchased hardware.
+ Performing different users' related operations on workgroup
+ Retrieving lost data
+ Plan, organize, control and evaluate IT and electronic data operations
+ maintain work for CCTV Infrastructure

+ Operating and maintaining computers.
+ Assembling and installation of personal computers.

+ Operating and maintaining computers
+ Installation and maintenance of Points of sale terminals
+ Maintenance of keyboards for specialized computers
+ Organization of files and agendas at maintenance departments