إبراهيم حواش

Customer Service Logistics Manager·Hapag Lloyd Saudi Arabia

المملكة العربية السعودية

بكالوريوس, Businees Administration and Marketing

الخبرة العملية

مجموع سنوات الخبرة: 25 سنوات, 1 أشهر

Customer Service Logistics Manager

يوليو 2017 - يناير 2024

Hapag Lloyd Saudi Arabia

جدة، المملكة العربية السعودية

يوليو 2017 - يناير 2024

• Maintained high standards of product knowledge, applying customer service knowledge to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training.
• Increased customer satisfaction within very short time, providing a superior level of customer service by offering applicable product solutions or suitable alternatives.
• Decreased call transfer rate from customers through improved training initiatives, such as accurate and quick response.
• Delivered feedback constructively to enhance staff performance.
• Ensures that customers are served in a timely and professional fashion to maintain and grow the account base. Develop project concepts and maintain optimal workflow.
• Guides, coaches, and supports the Customer Service department.
• Maximizes productivity and minimizes penalties to ensure a positive working environment.
• Assists staff with trouble shooting and handles elevated customer problems.
• Making sure to understand the requirements of the customers and how it will meet with the company.
• Educated clients on product and service updates to sustain business.

مجال الشركة:: الشحن
الدور الوظيفي:: النقل والخدمات اللوجستية

Branch Supervisor

سبتمبر 2015 - يونيو 2017

Hapag-Lloyd Saudi LTD.

الرياض، المملكة العربية السعودية

سبتمبر 2015 - يونيو 2017

• Conducted regular branch staff meetings to communicate goals and objectives.
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Performed monthly and quarterly employee performance appraisals.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Organized regular coaching and training exercises with staff to build motivation.
• Evaluated staff and customer feedback to improve branch operations.
• Set team performance goals and monitored progress to encourage attainment.
• Built and nurtured customer relationships to retain business and loyalty.
• Resolved customer complaints quickly and professionally to maintain satisfaction.

مجال الشركة:: الشحن
الدور الوظيفي:: الإدارة

Logistics Operation Supervisor

يوليو 2008 - أغسطس 2015

Hapag-Lloyd Saudi LTD.

الرياض، المملكة العربية السعودية

يوليو 2008 - أغسطس 2015

• Provided technical assistance to eliminate errors in order management, resulting in higher customer satisfaction.
• Introduced training procedures that helped increase productivity.
• Managed operational queries quickly and professionally with client satisfaction.
• Oversaw staff planning, ensuring adequate resources and capacity to meet prioritized demand.
• Managed and motivated high-performing teams for successful KPI attainment.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Noted employee absences and grievances, and improved team development and performance with right training.

مجال الشركة:: الشحن
الدور الوظيفي:: الإدارة

Logistics Sales Executive

أبريل 2002 - يونيو 2008

Hapag-Lloyd Saudi LTD.

الرياض، المملكة العربية السعودية

أبريل 2002 - يونيو 2008

• Achieved retention targets by building and nurturing loyal client relationships.
• Monitored competitor activity to remain ahead of industry trends.
• Created account frameworks and secured contract signatures.
• Secured high-value new business through strategic networking.
• Educated clients on product and service updates to sustain business.
• Communicated regularly with clients through face-to-face and virtual meetings to maintain business.
• Updated customer records for current, accurate account data.
• Followed up customer orders to deliver within agreed terms.
• Worked within operational service levels to guarantee customer satisfaction.

مجال الشركة:: الشحن
الدور الوظيفي:: المبيعات

Front Office Supervisor

سبتمبر 2000 - مارس 2002

Centra Arabia (King Faisal Specialist Hosp

جدة، المملكة العربية السعودية

سبتمبر 2000 - مارس 2002

• Monitored recordkeeping to enforce high standards of document control and champion transparency.
• Inspired teams to proactively pursue continuous improvement within areas of work.
• Drove community outreach by launching awareness campaigns and increasing flexibility of social care.
• Anticipated staff and resource requirements to facilitate smooth execution of social care services.

مجال الشركة:: خدمات الرعاية الصحية الأخرى
الدور الوظيفي:: الإدارة

يناير 1999 - يناير 2002

Maintenance Supervisor

أغسطس 1999 - أغسطس 2000

Jamal Al Jassim Electronics

الرياض، المملكة العربية السعودية

أغسطس 1999 - أغسطس 2000

Reposible for the showroom sales.

Managing showroom sales.

Stock Controler.

After sales service.

مجال الشركة:: صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:: الإدارة

التعليم

Bethlehem University

يوليو 1999

بكالوريوس، Businees Administration and Marketing

فلسطين

المعدل التراكمي (نقاط): 3 من 4

Skills

Personality

Expert

Personality

Expert

BUDGETING

Expert

BUDGETING

Expert

CONTROL

Expert

CONTROL

Expert

INSURANCE

Expert

INSURANCE

Expert

MANAGEMENT

Expert

MANAGEMENT

Expert

SALES

Expert

SALES

Expert

COMMUNICATION SKILLS

Expert

COMMUNICATION SKILLS

Expert

CRM

Expert

CRM

Expert

MICROSOFT ACCESS

Expert

MICROSOFT ACCESS

Expert

LEADERSHIP

Expert

LEADERSHIP

Expert

Logistics

Expert

Logistics

Expert

Typing

Expert

Typing

Expert

Operation

Expert

Operation

Expert

Customer Service

Expert

Customer Service

Expert

Customer Care

Expert

Customer Care

Expert

Administration

Expert

Administration

Expert

Mail

Expert

Mail

Expert

Office Administration

Expert

Office Administration

Expert

Marketing

Expert

Marketing

Expert

Outlook

Expert

Outlook

Expert

Personality

Expert

Personality

Expert

اللغات

العربية

المستوى: اللغة الأم

الانجليزية

المستوى: متمرّس

التدريب و الشهادات

الشهادات

Customer Service Professioanl

Sep 2023

عرض الشهادات

الهوايات

Travelling, Swimming and Playing the Organ

الأشخاص شاهدوا أيضاً

abdulaziz saleh aljamal aljamal

مطور اعمال business development
ثقة

JASIR M P JASI

Senior purchasing supervisor
Symphony Style Hotel

moath shaltaf

Controlling and Reporting Assistant Manager
Samsung Levant

Nedal Alhasan

Business Consultant
Freelance international consultant

Doaa Ahmed

HR Senior/ HR Manager
Nordstrom

تصفح الوظائف

وظائف في المملكة العربية السعودية

إبراهيم حواش

مشاركة سيرتي الذاتية

الخبرة العملية

Customer Service Logistics Manager

Branch Supervisor

Logistics Operation Supervisor

Logistics Sales Executive

Front Office Supervisor

Maintenance Supervisor

التعليم

Bethlehem University

Skills

اللغات

التدريب و الشهادات

الشهادات

Customer Service Professioanl

Customer Service Professional

التدريب

Data Protection for Customer Service

Bill of Lading Basics

Information Security

Compliance Training

Security Awarness

Salesforce Case Management

الهوايات

Travelling, Swimming and Playing the Organ