Ibrahim Lokhande

-Performed troubleshooting for hardware and network infrastructure.
-Managed and maintained IT infrastructure.
-Provided technical support for LAN/WAN connections and various software applications.
-Collaborated with the technical team on configuration projects, including the successful completion of the Desktop Configuration 55 System project.

• Delivered first-line and second-line technical support to employees for hardware, software,
and network-related issues.
• Installed, configured, and maintained Windows operating systems, business applications,
drivers, and security updates.
• Diagnosed and resolved desktop, laptop, printer, and peripheral device issues, minimizing
downtime.
• Assisted with user account setup, password resets, system access requests, and workstation
deployment.
• Performed preventive maintenance, software patching, antivirus updates, and system
performance optimization.
• Supported LAN/Wi‑Fi connectivity troubleshooting and basic network configuration tasks.
• Installed and configured computer hardware, operating systems, and enterprise software
according to company standards.
• Documented incidents, resolutions, and technical procedures to improve support efficiency.
• Collaborated with senior engineers to resolve complex technical issues and ensure SLA
compliance.

• Managed end-to-end dealer empanelment processes, ensuring adherence to
documentation standards and procedures.
• Supported sales and marketing teams in onboarding new partners, facilitating regional
business growth.
• Generated daily performance reports for management, ensuring data accuracy and efficient
inter-departmental communication.