Applications Manager
Clemenceau Medical Center
Total des années d'expérience :16 years, 7 Mois
- Developing policies and procedures for the department/section.
- Work to continually improve applications through upgrades, expansion, and other projects.
- Organize and manage customer and employee training classes
- Complex application related problem solving
- Proactively partner with operations to improve workflows leveraging application functionality
- Assist Vendor with all local, regional and national trade events for customers.
- Ensure achievement of results.
- Organize regular research studies for new technologies and fit them into organization.
- Assist Chief of Section and prepare project progress
- Coordinate with senior level analyst and assist end-users and stakeholders to resolve and lay out required Information infrastructure.
- Ensure achievement of all business objectives.
- Analyzing, designing and implementing application systems.
- Work to continually improve applications through upgrades, expansion, and other projects.
- Mentor Application Support Associates and Application Analyst Associates
- Organize and manage customer and employee training classes
- Complex application related problem solving
- Proactively partner with operations to improve workflows leveraging application functionality
- Assist Vendor with all local, regional and national trade events for customers.
- Prepare complementary support training information and provide quick tips, workbook
- Administer application and provide technical expertise in development and execution of all IT systems.
- Ensure achievement of results.
- Provide operational and end user support.
- Organize regular research studies for new technologies and fit them into organization.
- Assist Chief of Section and prepare project progress
- Coordinate with senior level analyst and assist end-users and stakeholders to resolve and lay out required Information infrastructure.
- Ensure achievement of all business objectives.
- Assist with system check and quality assurance.
- Provide post-implementation support and on-going support measures.
- Liaising extensively with external or internal clients.
- Analyzing clients' existing systems (Microsoft GP & Cerner) and business models.
- Translating client requirements into highly specified project briefs from Health Information Systems(HIS) view point.
- Identifying options for potential solutions and assessing them for both technical and business suitability.
- Providing training and user manuals to users of a new system.
- Championed application specialists, and trained and mentored end users.
- Developing ad-hoc reports for high management to aid strategic and operational decisions.
- Verifying revenue cycle with client financial requirements then reflecting such information into detailed test cases, scripts and scenarios.
- Leading the Go Live and post-Go Live stages' support of Cerner patient accounting system.
- Pinpointing technical issues, bugs and software lifecycle improvements to SEHA technical team and ensuring their resolution.
- Streamlining business process through business process re-engineering that adheres with industry best practices.
- Developed and implemented a stand-alone HR & Payroll System for a well-reputed government entity.
- Leaded customers' end users training for Microsoft GP customized solutions.
- Championed customers' requirements gathering and analysis in addition to communicating with key stakeholders.
- Designed ad-hoc business reports for managerial requirements using Microsoft GP Report Writer & Crystal Reports Tools.
- Participated in the test cases and scenarios' development and execution.
- Designed, coded and tested new Windows and web software applications.
- Enhanced existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.
- Maintained existing software systems by identifying and correcting software defects.
- Helped in supporting upgrades, configuration and maintenance of the current ERP systems.
- Analyzed system performance indicators and helped recommending improvement.