Product Manager
DataStars
Total years of experience :10 years, 9 Months
- Defining the product strategy and roadmap for the suite of software products, taking into account market trends, customer needs, and the organization's goals.
- Conducting market research to gather insights on the competitive landscape, customer needs, and emerging technologies.
- Collaborating with cross-functional teams, such as UI/UX & engineering to develop and deliver high-quality software products that meet customer needs.
- Leading the product development process, including defining product requirements, writing user stories, and managing the backlog.
- Developing and managing the product roadmap, ensuring that the product portfolio is aligned with the organization's goals and vision.
- Identifying and tracking product metrics to measure the success of the products and make data-driven decisions.
- Collaborating with management to develop go-to-market strategies and ensure the successful launch of new products.
- Staying up-to-date with emerging trends and technologies in the GovTech industry to drive innovation and competitive advantage.
Achievements
- Successfully adopted the Sustainable Development Goals (SDG) digital investment framework within the GPM suite, enabling government agencies to align their digital investments with the SDGs and achieve their sustainability objectives.
- Successfully managed the end-to-end product lifecycle for multiple GovTech products within the GPM suite, from ideation to launch, that address critical government functions, including Public Procurement, Board, Committees, and Executive Office management, resulting in increased efficiency, transparency, and accountability in government operations.
- Led the development and launch of GPM-Procurement, a GovTech product that streamlines the procurement process for government agencies, resulting in GPM-Procurement being named a finalist in DigitalGov Hack 2023 after competing with 894 startups from 61 countries, showcasing the product's innovation and impact in the GovTech industry.
- Building and maintaining strong relationships with government entities, C-Level stakeholders, and officials to understand their needs, pain points, and objectives, and ensuring that they are satisfied with the performance of the GPM applications.
- Act as a customer advocate within DataStars, ensuring customer needs are understood and prioritized in product development and enhancement.
- Ensuring successful onboarding of new customers and providing training on the software products within the GPM suite.
- Providing proactive and reactive customer support, resolving issues and concerns promptly and effectively, and identifying opportunities for product improvement or enhancement.
- Ensuring timely renewals of customer contracts and identifying opportunities to expand the GPM suite within existing customers, such as cross-selling or upselling.
- Define and track customer success metrics, set goals for team performance, and report progress to management.
- Stay up-to-date with industry trends, regulations, and best practices in GovTech, and use this knowledge to provide insights and guidance to customers and the DataStars team.
Achievements:
- Successfully led DataStars' engagement with the KSA Ministry of Tourism, resulting in the company winning several opportunities within the Saudi Tourism initiative. Through strong relationship-building and strategic planning, achieved significant business growth in the Saudi Arabian market.
- Took the initiative to make DataStars a certified Microsoft partner and played a key role in achieving Gold Data Analytics partner, Silver Project & Portfolio Management partner, and Silver Data Platform partner status. Through a comprehensive understanding of Microsoft's products and services, I worked closely with cross-functional teams to deliver successful outcomes and meet Microsoft's partner eligibility criteria.
- Collaborated with management to lead a geo-expansion initiative and onboard partners into DataStars' ecosystem in Bahrain, UAE, Kuwait, Egypt, and Libya. By leveraging existing relationships and developing new ones, successfully expanded the company's footprint in the MENA region and drove significant revenue growth.
- Build and maintain strong relationships with key government clients, acting as a trusted advisor and partner to help them achieve their digital transformation goals.
- Identifying, evaluating, and responding to tender opportunities that align with the company's product portfolio. This would involve working with cross-functional teams to develop compelling proposals that meet the specific requirements of the RFPs & RFQs.
- Delivering presentations and product demonstrations to potential customers to showcase the company's products and capabilities.
- Conducting training sessions for customers to ensure successful onboarding and adoption of the GPM products.
- Staying up to date with market trends, competitor products, and customer needs to provide insights and recommendations for product development and sales strategies.
- Maintaining accurate and up-to-date account information, including client details, sales forecasts, and performance metrics.
- Meet revenue targets by identifying opportunities for upselling, cross-selling, and expanding customer accounts.
- Representing DataStars at industry events and conferences, and building relationships with key stakeholders.
Achievements:
- Identified and pursued new business opportunities within existing accounts, resulting in increased revenue.
- Successfully grew new key accounts, resulting in increased market share.
- Successfully managed and coordinated large-scale projects for government clients, resulting in increased customer loyalty and positive feedback on the company's project management capabilities.
- Develop and execute sales plans to achieve revenue targets within assigned territory.
- Identify new business opportunities and generate leads through cold-calling, networking, and other sales activities.
- Manage and grow existing accounts by providing exceptional customer service and identifying opportunities to upsell and cross-sell additional products
- Maintain accurate records of sales activity, customer interactions, and market trends using CRM tools.
- Manage the daily operations of the club, including facilities management, and customer service.
- Oversee the maintenance and upkeep of the club's equipment, facilities, and grounds, ensuring that they are safe, clean, and in good working order.
- Develop and implement policies and procedures to ensure efficient and effective club operations, including scheduling, inventory management, and quality control.
- Train and supervise staff members, providing ongoing coaching and feedback to ensure high levels of performance and customer service.
- Coordinate with other departments and stakeholders, including the rowing team, catering staff, and event planners, to ensure seamless execution of events and activities.
- Monitor and analyze club performance metrics, including revenue, expenses, and customer satisfaction, to identify areas for improvement and implement corrective action plans as needed.
- Manage the club's financial reporting, ensuring that expenditures are within budget and in compliance with accounting standards and regulations.
Trained about
- How to advise customers about necessary service for routine maintenance.
- How to identify a mechanical problem by questioning the customer or doing a visual inspection.
- How to negotiate with customers about inspection results, recommend corrective procedures, and how to prepare work order for needed repairs.
- How to write a brief description of the problem on the repair order to help the mechanic locate the problem.
- How to explain the work performed and the charges to the customer, and how to handle customer complaints.
Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
- Develop knowledge of the product range.
- Close sales using a consultative approach which advises customers on the range of products available and sells in the best fit for them.
- Deliver team sales targets.
Honored by Vodafone Egypt as Exceeding Performance Trainee July & August 2012 and nominated for 2013 program.
Trained about System Control and Data Acquisition - SCADA - through the national grid of gas lines which cross over many governorates of Egypt. There was office training about operation and valve control. On the other hand there was a field trip where we gained practical knowledge of maintenance and operation cycles.
Safety Procedures were a key training beside practicing and implementation.
Office & workshop training program which enriched participants with practical training and the know how of maintenance & overhauling of car engines. Working in teams trying to identify the problems then hand made dissection of engine and re-installing of it. Also we got the knowledge of making measurements via different tools.
Trained about
- How to advise customers about necessary service for routine maintenance.
- How to identify a mechanical problem by questioning the customer or doing a visual inspection.
- How to negotiate with customers about inspection results, recommend corrective procedures, and how to prepare work order for needed repairs.
- How to write a brief description of the problem on the repair order to help the mechanic locate the problem.
- How to explain the work performed and the charges to the customer, and how to handle customer complaints.
IT support services
working on maintenance and overhaul of clean vehicles, loaders, heavy lifters and auto service vehicles for the government.
This program educates participants on the principles of project management and provides them with the knowledge they need to develop a career in the project management field.
Graduation Project: Operation and Maintenance of Diesel Engines Grade: Excellent Personal contribution: Engine Diagnosis & Troubleshooting and Pre-Feasibility Study for Car Service Center.