General Manager Automotive Logistics MENA
Agility Global Logistics
Total years of experience :18 years, 0 Months
Planning, Developing and implementing the first World Leading Car Terminal in the Middle East Serving The Region for the PDI and Logistics Concept with a dedicated team for Sales & Marketing, After Sales, Automotive Parts and Finance. Reporting to the Regional CEO and I was responsible for:
• The complete accountability, responsibility of the Business Unit.
• Actively define and participate in the yearly planning in order to ensure daily, weekly and monthly targets are achieved.
• Develop levels in the supply chain process in terms of cost and service levels to increase operational efficiency.
• Manage a large diverse team and to maintain and increase high standards of employee competence, productivity and development.
• Negotiate rates and service levels with customers to ensure value-added business opportunities are continuously developed and maintained.
• Develop and Maintain key business relationships with customers, government departments, outside vendors, internal and external service providers.
• Improve and maintain customer satisfaction levels and feedback through measurable KPI's.
• Development of the existing Middle East network (e.g.: Implementation of corporate design standards.
• Development and implementation of a Middle East Sales, Public Relations, Marketing and After Sales strategy to enhance regional brand awareness and the image of Automotive Logistics concept in the Middle East.
• Develop and implement of dedicated local retail strategies for each country in the region.
• Develop and implement of a Middle East technical training strategy.
• Develop and implement of a uniform client approach and communication concept on country level.
• Managing and leading a team of professional managers handling the total operations of the company. Responsible for the strategic planning and overall P&L responsibility.
Handling the total Chevrolet & Corvette Franchise Operation, Re-structuring the overall operation from Sales, Service and after sales. Chevrolet dealership is one of the fastest growing brands that AL Yousuf Group witnessed due to performance.
I was Reporting directly to the Group Managing Director. I was fully responsible for setting up the new organizational structure of the dealership and overseeing the respective hiring and management of staff beside the operation.
Develop clear strategy for the brand, aligning those with the corporate strategy. Interpret market demand, anticipating and driving necessary changes to product line-up and services in response to customer and manufacturer requirements.
Build and maintain relationships with key third parties and partners (Principals).
Develop and leverage relationships at all levels within the industry to ensure awareness of our client’s automobile franchise.
Ensure high levels of customer satisfaction and retention.
Overseeing and controlling Operational managements across all disciplines, focusing on sales, after-sales, marketing and services.
Well developed network of senior relationships at regional office and manufacturer level.
Drive the brand to the high level of customer awareness through the introduction of different models of the franchise during the Motor Show and built excitement in the clients minds that reflect very positive on sales results.
• Overall responsibility for the performance and results of six franchises in Dubai & Northern Emirates.
• Analyzing the market in order to improve department structures, customer satisfaction and financial results.
• Analyzing the UAE market, building brand awareness and developing the After Sales business.
• Responsible for pricing the product range in the market in dependence of competitor & price-index positioning and custom duties.
• Development and implementation of individual branch target, group activities.
(VIP, Government, Fleet customers, Diplomats, Rental car companies).
• Development and implementation of individual sales support activities.
(e.g.: Trade-In campaigns, demonstrator cars, salesmen incentives, bonus schemes)
• Responsible for the selection of new Models across the brands.
• Planning and organization of local motor shows and launch events in the UAE.
• Implementation and adaptation of the used car program across the branches.
• Introduction and implementation of the CRM (Customer Retention Management program) with the General Motors.
• Selection and launch of the new Fiat Commercial division in UAE.
• Personal negotiations with owners to invest in new and independent facilities across UAE.
• Motivating, directing and developing multinational sales & marketing teams at the dealership.
• Building personal and strategic relationships with VIP’s, Governments and leading business personalities in the UAE & GCC.
• Overall responsibility for the performance and results of six franchises in Dubai & Northern Emirates.
• Analyzing the market in order to improve department structures, customer satisfaction and financial results.
• Analyzing the UAE market, building brand awareness and developing the After Sales business.
• Responsible for pricing the product range in the market in dependence of competitor & price-index positioning and custom duties.
• Development and implementation of individual branch target, group activities.
(VIP, Government, Fleet customers, Diplomats, Rental car companies).
• Development and implementation of individual sales support activities.
(e.g.: Trade-In campaigns, demonstrator cars, salesmen incentives, bonus schemes)
• Responsible for the selection of new Models across the brands.
• Planning and organization of local motor shows and launch events in the UAE.
• Implementation and adaptation of the used car program across the branches.
• Introduction and implementation of the Audi Business Management System the Audi Regional Office.
• Initiator of the Selection and launch of the new Volkswagen Commercial division in UAE.
• Personal negotiations with owners to invest in new and independent facilities in Dubai & Northern Emirates.
• Motivating, directing and developing multinational sales & marketing teams at the dealership.
• Building personal and strategic relationships with VIP’s, Governments and leading business personalities in the UAE & GCC.
No