Manager-Head of Operating System & Windows Applications Section
Dubai Financial Market
Total years of experience :20 years, 5 Months
I STRIVE TO ACHIEVE:
Efficiency, with 100% up-time to ensure users can work unaffected
Mobility, so that users can work from wherever they are, whenever they want, and they’re always connected to the business
Protocol, so that the company can function while adhering to industry standards
Security, to safeguard our information and maintain integrity
Continuity, so that the company continues to function even during a crisis
KEY RESPONSIBILITIES
o Projects management - Manage IT infrastructure new projects during the planning, designing and implementation stages. Ensure projects objectives are achieved within approved budget.
o Infrastructure Enhancement- Discover solution to improve current infrastructure services.
o Directly supervise Infrastructure employees. Carry out supervisory responsibilities in accordance with the organization's policies and procedures. Responsibilities include planning, assigning, and directing work, appraising performance, addressing complaints, and resolving problems. Responsibilities also include interviewing, hiring, and training outsourced employees.
o Projects Capita Budget - Prepare annual capital budget for infrastructure's new projects.
o IT architecture plan - Architect services and systems to meet demands, reduce costs and increase the effectiveness of IT resources across locations and data centers.
o Design, implement, monitor and manage servers and related storage and operating systems that process and support corporate business applications.
o Administer the Change Management process to ensure compliance, and all changes to the production environment have been tested, documented and approved prior to implementation.
o Key Performance Indicators: Define and Monitor IT Infrastructure Key Performance Indicators, and ensure that KPI targets are achieved.
o Disaster recovery — responsible for assisting the Head of IT in planning proper redundancy and disaster recovery for all critical IT infrastructure systems to minimize downtime and facilitate efficient recovery in case of disasters.
o Evaluate and recommend infrastructure components including hardware, software, management tools and consultation services..
o Documentation - Document all technical and non-technical key areas related to the IT Infrastructure. Develop and implement standard operating procedures.
o Self- Management Responsibilities
o Agree on the performance goals at the beginning of the year in discussion with the reporting manager
o Take personal initiative and strive to achieve high levels of proficiency on all the tasks to be performed as a part of the role
o Actively seek inputs from superiors and peers, to identify opportunities for improving own performance and developing own capability
o Identify the training and development requirements for self & in charged team, and agree on them with the reporting manager
o Perform other responsibilities and tasks as directed by the manager in order to meet department/ division objectives
DUBAI FINANCIAL MARKET Aug 2006 - PRESENT
Assistant Manager - Operating System & Windows Applications Section Head
Information Technology
Dubai, UAE
Responsible for the administration of more than 50 key production servers such as Microsoft's Active Directory and Domain Controllers, Exchange Server 2010, DHCP and Citrix Servers. I am also responsible for the administration of our central Backup servers.
I strive to achieve: ● Efficiency, with 100% up-time to ensure users can work unaffected
● Mobility, so that users can work from wherever they are, whenever they want, and they're always connected to the business
● Protocol, so that the company can function while adhering to industry standards
● Security, to safeguard our information and maintain integrity
● Continuity, so that the company continues to function even during a crisis
PROJECTS
* Moving DFM's business workflow: Changing DFM operations to a paperless environment
o Administering the Share Point Portal Server 2007 as a full solution
o Implementing a full solution for document management & archiving system
* Migrating the DFM environment to the latest technologies available in the workplace. This includes: o Moving from Lotus notes to Exchange 2003
o Moving the desktops environments running Windows 2000 to Windows XP & Windows 7
o Moving from Smart Stream to Great Plains ERP
o Using the new voucher system that creates a seamless process in issuing invoices
o Upgrading from Exchange 2003 to Exchange 2007 & finally to Exchange 2010
* Planning for future technological upgrades for the DFM environment. This includes: o Testing new technologies, both hardware and software
o Studying best practises to implement new technologies such as Exchange Server 2010 and Server 2008 R2 and 2012
o Assessing the potential upgrade of desktops to Windows 7 and 8
o Analysing the latest technologies for scanning and archiving and its implementation at DFM.
* Managing the security requirements for the Windows environment
o Supervising corporate data such as emails, shared public folders, user profiles and personal data
o Securing the environments using the latest antivirus software and data encryption
* Administering the following systems on a daily basis
o DFM Email and Black Berry user administration
o Active Directory
o Centralize Application Management (e.g. Citrix, ALTIRIS)
o File Server
* Ensuring smooth operations for
o Servers (Performance, connectivity, space availability and logs)
o Helpdesk requests
o Citrix clients
HONGKONG SHANGHAI BANKING CORPORATION (HSBC) Oct 2003 - May 2005
Customer Service Representative Dubai, UAE
I provided personal banking services such as loans, account opening and credit card applications. I also assisted customers in finding solutions to any issues they may have, in addition to these responsibilities:
* Played a key role in the banks drive to attract customers, by creating a customer service unit to run 16 hrs a day, 7 days a week, and 365 days a year.
* Contributed directly to the Direct Sales Team which increased product sales, extended services hours to customers, and utilized other creative methods of increasing revenue such as approaching Spinney's customers and making calls during evening hours.
* Reorganized customer service departments to properly align goals with the Banks Customer Care Policy, improving communications and reducing time spent on non-sales related administrative activities.
DUBAI FINANCIAL MARKET Jan 2005 - Feb 2005
Help Desk Coordinator and IT Support Dubai, UAE
* Tracing, troubleshooting and follow up Incidents from all various components of the network environment. This is cover installing, configuring and Establish network environments with all nodes related to the network like core switch, switches, hubs, clients PCs, network printers fiber cabling and normal cabling) . ..etc
* Installing and configuring all Microsoft operating systems in both clients and servers sides.
* Maintained and serviced Intel/Spare based servers and workstations, hard disks and disk arrays (RAID)
* Install all kind of input/output devices for the computers such as printers, scanners, UPSs, etc.
BACHELOR BUSINESS INFORMATION TECHNOLOGY Dec 2010 Dubai Men's College, Higher Colleges of Technology Dubai, UAE
HIGHER DIPLOMA BUSINESS INFORMATION TECHNOLOGY Dec 2004 Dubai Men's College, Higher Colleges of Technology Dubai, UAE * IT Award, Foundation Year