Systems Administrator
Alanfal Group
Total des années d'expérience :6 years, 1 Mois
•Configuration and integration of POS system (SAP Customer check out).
•Administrator for SAP Business One - V10, to manage modules such as Finance, Sales, Purchasing, Inventory,
Resources, Production, MRP, reports and interactive analysis.
•Day-to-day functional support for user support and enhancements.
•Installing and configuring Windows Server 2019, establishing Primary and Secondary Domain Controllers,
managing Active Directory, where I oversee tasks such as user and group creation, permissions allocation, and
Group Policy configuration.
•Implemented and managed various network configurations, including switches and routers (Cisco), and
established Platform Virtualization (ESXi and Hyper-V) and VoIP Systems to enhance operational efficiency.
•Setting up and supporting FortiGate 100F firewall and Deploy Kaspersky Endpoint Security for system
protection and enhanced security.
•Managed branch network rehabilitation, ensuring 99% reliability and high performance.
•Led the IT team to ensure that systems and devices ran smoothly 95% of the time, fostering collaboration and
innovation, which in turn boosted team productivity and helped us finish projects on time.
•Installing, configuring, and maintaining servers, operating systems, and software applications for over 50
clients.
•Managing user accounts, permissions, and access controls to ensure data integrity and confidentiality for users.
•Troubleshooting hardware and software issues, including diagnosing, and resolving system failures,
performance problems, and network connectivity issues.
•Facilitate communication among other team members, resulting in a 20% reduction in miscommunication
errors.
•Translate client needs into actionable tasks, resulting in a 95% satisfaction rate based on client feedback
surveys.
•Established a new data center for the Sudan Taxation Chamber within 6 months, meeting all project
milestones.
•Developed and implemented a smart card access control system for the General Intelligence Service in Sudan,
reducing unauthorized access incidents by 75%.
•Rehabilitated the network infrastructure of the Ministry of Foreign Affairs in Sudan, achieving 50%
improvement in communication and reliability.
•Delivered technical assistance for mail services, ticketing systems, and ERP platforms, ensuring smooth
operation and prompt issue resolution.
•Continuously monitored, maintained, and upgraded 500+ POS devices, for retail operations.
•Installing and configuring Linux and Windows Servers operating systems.
•Managed the installation and implementation of a ticketing system solution, specifically OTRS V6.0.1
•Implementing Zimbra Mail system for customers, involving installation, configuration, security enhancements,
and ongoing monitoring.
•Implemented and managed backup and restoration processes using Veeam Solution.
•Implemented the MDM (Mobile Device Management) system for a user base exceeding 500 individuals.
•Documenting system configurations, procedures, and Diagnosing, Rectifying steps for future reference.