Assistant Manager
McDonald's
Total des années d'expérience :16 years, 5 Mois
• Responsible for developing and retaining people to deliver outstanding QSC &V, build sales and control costs to deliver optimum business results for an area of accountability.
• Quality, Service and Cleanness
o Deliver excellent quality, service and facilities management without supervision.
o Ensure that each customer's visit to the restaurant meets or exceeds the customer's expectations of quality service, cleanliness, and value after managing customer complaints.
o Ensure that the total customer satisfaction resulting in comparable sales and transaction count growth
• Sales & Profit
o Ensure that a bottom line profit that is appropriate for the restaurant's sales level and follow-up continuously on procedures that support sales-building promotions during the shift.
• Restaurant Operation
o Ensure that staff is motivated and productive and are able to meet or exceed each customer's expectations by training them on crew stations.
o Know, ensure and maintain appropriate and fair documentation on business, personnel practices, labor laws, health safety and environment procedures are followed within the law and consistent with McDonald's policies and procedures.
o Respond to changes in volume patterns and promotional activities by planning and making adjustments as needed to ensure operational standards are maintained.
o Control and verify labor, waste, cash and yields while managing shifts including costs of day-to-day shift management, assigned daily paperwork, inventories, cash sheets, drawer counts, and deposits.
o Complete assigned daily, weekly, and monthly equipment calibrations.
o Assist in crew orientation and maintaining documentation in personnel files upon receiving new hires and training crew people.
o Execute crew incentives and enthusiasm calendar activities and maintain the crew bulletin board.
o Collect information and initiate insurance claims when incidents occur on the shift.
o Calculate the restaurant's Build-To's, and ordering food, paper and operating supplies.
o Responsible for Employee welfare requirements being met (Housing, Medical, Transportation etc., )
o Provide guidance and leadership to all restaurant staff to achieve agreed upon targeted goals and objectives.
o Ensure effective talent management practice i.e. attracting, developing, rewarding and retaining high performance individuals by efficiently implementing RICC's approved HR policies and procedures.
• People Management
o Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Support Services Section
o Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary
o Ensure Support Services Section complies with McDonalds - RICC policies and processes, practices and systems, and maintain McDonalds - RICC hi standard of work and work ethic
• Member of Insurance committee
• The issuance of letters of definition and service certificates
• The issuance of identification cards for employees
• The claims procedure, the request for amendment, cancellation and additions to the medical insurance
• Reporting to HR Director the daily operations, monthly deductions, insurance monthly payments and statements, and Define categories of insurance for staff.
- Preparation of reports daily, weekly, monthly
- Manage a team of 3 person that collect money of 7 branches in Riyadh.
- Review daily collection reports
- Assistance in personal interviews and meetings
- I create a monthly report formula adopted in all regions
- Request & - Request & follow up the authorization letters for the collectors
- Archive the monthly reports of Western & Eastern regions
- Update the Manpower of the project
- Reporting the monthly attendance
- Auditing the monthly reports of Western & Eastern regions
- Evaluate employees on daily basis
- Receiving cars
- Checking cars
- Print Job Cards
- Making appointments
- Follow up with customers
- Making estimate
- Releasing cars
Receipt of credit cards
Sort credit cards
Arrange appointment with clients
Print headlines
I have prepared a table facilitates the archiving of shipments by 50%
- Managed a team of 50 person that established 200 - 400 cross sell per day.
- Increased proportion of sales to 30% at SABB bank
- Raised the ratio of daily calls in my shift to 100% at SABB bank
- Customer care, Quality Assurance, Call Evaluation
- Member of planning & development team
- Testing new system, Agent call settings
- Translate news & update (Circulars)
- Complaints Management, Training Material
- Credit Cards, Banking, Personal Loans info.
- Inbound sales
- Follow up the sales process with departments of (Loans, Credit Cards, Accounts, and Investment)
- Preparation of reports daily, weekly, monthly
- Auditing daily cross sell by agents
- Coaching & training the employees
Physical Education Functional behavior Cooperative Training Office applications on the computer International Business Transactions Retail and wholesale Selling Skills English Communications English Writing English Reading English Grammar Arabic reading and editing Arabic grammar applications Forensic science Qura'an