Help Desk
Talaat Mostafa group
Total years of experience :1 years, 4 Months
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Respond to queries either in person or over the phone.
•Maintain daily performance of computer systems.
•Respond to email messages for customers seeking help.
•Ask questions to determine nature of problem.
•Walk customer through problem-solving process.
•Install, modify, and repair computer hardware and software.
•Clean up computers.
•Run diagnostic programs to resolve problems.
•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•Install computer peripherals for users.
•Follow up with customers to ensure issue has been resolved.
•Gain feedback from customers about computer usage.
•Run reports to determine malfunctions that continue to occur.
Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
•The design and implementation of new solutions and improving resilience of the current environment.
•MPLS router configuration with cooperation with the ISPs.
•Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
•Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
•Securing network system by establishing and enforcing policies, and defining and monitoring access.
•Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
•Reporting network operational status by gathering, prioritizing information and managing projects.
•Upgrading data network equipment to latest stable firmware releases.
•Configuration of routing and switching equipment.
•Basic configuration of firewalls.
•Remote support of on-site engineers and end users/customers during installation.
•Remote troubleshooting and fault finding if issues occur upon initial installation.
•Implementing, managing and securing of wireless access points.
06/2016 to Current Time: SAP re-fx consultant and SAP