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Ibram Zoghib, Senior Sales Associate

Ibram Zoghib

Senior Sales Associate·Alshaya Group (Wellness),

Kuwait

Bachelor's degree, Administration

Work experience

Total years of experience: 8 years, 8 months

Senior Sales Associate

January 2023 - Present

Alshaya Group (Wellness),

Al Farawaniyah, Kuwait

January 2023 - Present

Achieved and exceeded daily and monthly sales targets through consultative luxury
selling and personalized client engagement.
• Improved conversion rate from 57% to 62% through coaching and premium
selling behaviors.
• Achieved ATV of 13.3 vs LY 13.2 through upselling and cross-selling techniques.
• Led team to exceed sales target by +7.5% vs Business Plan.
• Managed client relationships using CRM tools to build repeat business and loyalty.
• Ensured strict compliance with brand VM guidelines, floorsets, and window
standards.
• Supported inventory replenishment and stock accuracy to maximize sell through.
• Acted as Manager on Duty, handling opening/closing, cash controls, and
operational issues. Led
daily store operations and coached teams to achieve sales and service KPIs.
Company industry:
Perfume & Cosmetics

Assistant Store Manager

October 2019 - November 2022

Americana Group,

Al Farawaniyah, Kuwait

October 2019 - November 2022

• Supported recruitment, onboarding, and training programs for store staff.
Company industry:
Catering, Food Service, & Restaurant

Team Leader

January 2017 - January 2019

Orange Telecom,

Cairo, Egypt

January 2017 - January 2019

• Led branch sales team to drive revenue from SIM cards, devices, and accessories.
Company industry:
Telecommunications

Education

Minia University

January 2016

January 2016

Bachelor's degree, Administration

Egypt

Skills

CONSULTING
Intermediate
CONSULTING
Intermediate
CONVERSION MARKETING
Intermediate
CONVERSION MARKETING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Beginner
English
Beginner