Maria Janice Encallado, Retail Sales Executive

Maria Janice Encallado

Retail Sales Executive

Du Telecom

Location
United Arab Emirates
Education
Bachelor's degree, Information Technology
Experience
16 years, 5 Months

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Work Experience

Total years of experience :16 years, 5 Months

Retail Sales Executive at Du Telecom
  • United Arab Emirates - Dubai
  • My current job since October 2015

Handles customer issues face to face
Process mobile and home phone applications
Accepts and resolves customer queries regarding mobiles and landlines
Coordinate with other teams to resolve concerns
Handles bill payments
Meet and greet customers
Performs other tasks as designated by the managers

Sales Coordinator at 2B Global FZC
  • United Arab Emirates - Dubai
  • October 2014 to October 2015

Files Documents for After sales transactions
Answer Phone Inquiries
Creates International Purchase Order Requests
Creates PO Estimates
Set-up meetings and schedule meet ups for the company owner
Receives and sends correspondence regarding price quotations
Deals with courier companies to check shipment status
Enters sales invoice in Tally
Liquidates mobile usage and other monthly company bills
Performs other tasks as designated by the business director
Keeps track and update company vehicle fines, license expiry and status
Updates employee EIDs and passport status

Subject Matter Expert at CONVERGYS PHILIPPINES- Business Process Outsourcing company
  • United Arab Emirates - Dubai
  • April 2008 to September 2014
Customer Service at Globe Telecom
  • Philippines
  • January 2008 to September 2014

Education

Bachelor's degree, Information Technology
  • at COLLEGE ON THE WEB
  • September 2014
Bachelor's degree, INFORMATION TECHNOLOGY
  • at UNIVERSITY OF CEBU
  • March 2006

Specialties & Skills

Customer Service Skills
People Management
COACHING
CUSTOMER SERVICE

Languages

English
Expert

Hobbies

  • Reading inspirational books and novels, outdoor activities
    Member of debate team at the University of Cebu, Information Technology Department,2012 Working Student Awardee, 2005 Best SME, November 2013