Ichrak Khaladi

• Managed and nurtured long-term relationships with international B2B clients across France, Germany, USA, Algeria, and Morocco.
• Identified and pursued new business opportunities to grow client portfolio and sales revenue.
• Prepared tailored proposals and proforma invoices, ensuring accuracy and timely follow-up.
• Used internal CRM-like systems to track orders, client communications, and inventory status.
• Analyzed client needs to suggest alternative products and solutions for out-of-stock items.
• Coordinated with warehouse and logistics teams to guarantee smooth packaging and on-time delivery.
• Collaborated with the sales manager to negotiate discounts and finalize deals, consistently meeting sales targets.
• Monitored market trends and competitors to identify opportunities for business growth.

Assisted customers in the showroom and market hall, offering product information and
personalized recommendations.
• Maintained high standards of product presentation, stock replenishment, and cleanliness in
assigned areas.
• Supported the Visual Merchandising (VM) and Interior Design teams in setting up room
displays and ensuring visual consistency.
• Handled customer inquiries regarding product availability, specifications, and alternatives.
• Processed customer orders using the internal system, checked stock availability, and arranged
delivery and assembly appointments.
• Worked closely with the inventory and logistics team to ensure accurate stock levels on the
floor.
• Promoted IKEA family offers, services, and cross-sold related products to increase basket
size.
• Contributed to a positive shopping experience by engaging customers professionally and
efficiently.
• Followed safety and company policies to maintain a secure and customer-friendly store
environment.

ssisted customers in selecting formal wear and provided personalized styling advice.
• Took customers body measurements for custom tailoring and coordinated with the in-house
tailor.
• Achieved daily sales targets through strong communication and upselling techniques.
• Provided attentive support in the fitting room, helping customers try on different sizes and
styles.
• Maintained neat and color-coordinated product displays to enhance visual appeal.
• Handled replacement and folding of clothes to ensure the store remained organized and
visually appealing.
• Delivered high-quality customer service by building trust and guiding clients throughout their
shopping journey.
• Handled billing by preparing and giving the final invoice to the customer.
• Ensured all sales transactions were handled smoothly and customers left satisfied.