Help desk support
ebla computer consultancy
Total years of experience :12 years, 10 Months
Determine source of computer problems.
Advise staff on appropriate action.
Install, configure, maintain network services, equipment and devices
Supports administration of servers and server clusters.
Plans and supports network and computing infrastructure
Work one-on-one with staff on application projects Work with help desk and network operation
staff as appropriate to determine and resolve problem received from clients
Assist with FILENET document based Microsoft application
Working as a Document Controller cum Desktop Administrator in Ebla Computer Consultancy, from May 2011 to till date.
Responsibilities:
Maintaining a tracking facility to enable documents to be updated easily.
Input document data into the standard registers ensuring that the information is accurate.
Reporting to Network Manager upon given task completion.
Monitors system performance and implements performance tuning
Install and upgrade hardware\software on Windows XP workstations.
Maintain telephone system.
Kaspersky Antivirus management and monitoring
Assisted in the migration from Windows 3.1 to Windows NT to Windows 2000 to windows 2007
Assisted in the relocation and establishment of organizational wide network infrastructure.
Assists in maintaining LAN/WAN inventory records and as appropriate telephone system cable.
installing, supporting and maintaining new server hardware and software infrastructure;
Assist staff with the installation configuration and ongoing usability of desktop computers peripheral equipments and software within established standards and guidelines.
Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, remote access, and hardware issues.
Reporting to Network Manager upon given task completion.
Monitors system performance and implements performance tuning
Install and upgrade hardware\software on Windows XP workstations.
Maintain telephone system.