Sales Supervisor
woqod
Total years of experience :10 years, 6 Months
As a Sales Supervisor, I have been responsible for supervising the daily operations of various stations, including Sidra Retail Mart, Fuel Operations, and APC Sales. My role entails ensuring compliance with the procedures and policies outlined in WOQOD's Standard Operating Procedures (SOP). Here are some of my key responsibilities and accomplishments:
Oversaw the ordering and receiving of fuel, maintaining stock levels according to SOP.
Conducted daily sales reconciliation, verifying transactions with credit and VPAY online sales.
Prepared daily banking reports based on the sales reconciliation.
Provided instructions to staff, emphasizing customer service and sales targets achievement.
Prepared daily, bi-weekly, weekly, and monthly closing reports for Finance and Sales departments.
Prepared site facility management and maintenance reports for the Asset Integrity Department.
Recorded and uploaded daily sales data into the Oracle system, generating station receipts.
Handled customer complaints in a timely and polite manner, resolving issues at the station level.
Coordinated with the HO Retail Administration team for daily operations and staff allocations.
Ensured monthly preventive maintenance was carried out as per contract agreements.
Conducted monthly mock drills and coordinated with PSEC, Balladry, and Civil Defense inspections.
Emphasized proper expiration management and re-merchandising based on the FIFO system.
Maintained appropriate stock levels to meet store requirements.
Conducted weekly inventory and justified stock discrepancies.
Prepared site incident reports and followed up with police officials if required.
Conducted safety briefings to staff based on HSSE advice.
Conducted daily briefings on company policies and procedures before the start of each shift.
Prepared toolbox talks (TBT) and conducted weekly briefings.
Created employee weekly schedules and managed three shifts for 24-hour operations.
Ensured smooth operation of the stations.
Proficient in using SIM (Store Inventory Management) Business Intelligence, Back Office, R12 Oracle, and Center-matic Software
To oversee the work of retail staff in a store environment. In charge of monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems at a day-to-day level
in the year