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ibrahim elmahdy, front desk expert

ibrahim elmahdy

front desk expert·Soulylodge Salalah

Oman

Bachelor's degree, German Department in Faculty of Education and Arts

Work experience

Total years of experience: 15 years, 11 months

front desk expert

June 2022 - Present

Soulylodge Salalah

Salalah, Oman

June 2022 - Present

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Supervisor of German Department

August 2021 - May 2022

Baron language school

Cairo, Egypt

August 2021 - May 2022

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Front Desk Receptionist

September 2019 - June 2021

The Kairaba Beach Hotel

Salalah, Oman

September 2019 - June 2021

guest satisfaction is my goal.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Reception supervisor

January 2019 - July 2019

Souly ecolodge

Salalah, Oman

January 2019 - July 2019

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

operations supervisor

September 2018 - December 2018

meeting point oman

Salalah, Oman

September 2018 - December 2018

arrange transfers and domestic transportation.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

German Teacher

November 2017 - July 2018

Manhattan international school

Cairo, Egypt

November 2017 - July 2018

teaching using activities and games
all interactive learning strategies

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

German Teacher

October 2016 - October 2017

Alwaha international school

Cairo, Egypt

October 2016 - October 2017

Teaching german as second language for different levels

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Receptionist

December 2015 - June 2016

Hilton Worldwide

Salalah, Oman

December 2015 - June 2016

check in and check out correspondels complain handling problem solving and reports writting for managment

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

receptionist

November 2012 - June 2015

sentido reef oasis sense resort

Sharm el Sheikh, Egypt

November 2012 - June 2015

.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

tourleader

August 2009 - October 2012

kuoni schwizerland

Sharm el Sheikh, Egypt

August 2009 - October 2012

i make transfer for the guest, meeting and excursions. i solve his problems with the company or with the hotel.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Education

Helwan univercity

May 2009

May 2009

Bachelor's degree, German Department in Faculty of Education and Arts

Egypt

GPA (percentage): 73%

GPA (percentage): 73%

germanistik and german literature

Skills

Guest Satisfaction
Expert
Guest Satisfaction
Expert
Sales
Expert
Sales
Expert
Language Teaching
Expert
Language Teaching
Expert
Hotels
Expert
Hotels
Expert
Guest Service
Expert
Guest Service
Expert
computer skills
Intermediate
computer skills
Intermediate
motivation
Intermediate
motivation
Intermediate
Teaching
Expert
Teaching
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Management
Intermediate
Management
Intermediate
Front Office
Expert
Front Office
Expert
Sales
Beginner
Sales
Beginner
Receptionist
Expert
Receptionist
Expert
Administration
Intermediate
Administration
Intermediate
guest satisfaction
Expert
guest satisfaction
Expert
guest assistance
Expert
guest assistance
Expert
training
Intermediate
training
Intermediate
Hospitality
Expert
Hospitality
Expert
Hotel Management
Beginner
Hotel Management
Beginner
Housekeeping Operations and Management
Intermediate
Housekeeping Operations and Management
Intermediate
Hotels
Expert
Hotels
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Language Teaching
Expert
Language Teaching
Expert
Guest Service
Expert
Guest Service
Expert

Languages

German

Expert

English

Intermediate

Arabic

Expert

Russian

Beginner

Training and Certifications

Certifications
from Helwan Univercity
Nov 2009 - Nov 2009

Hobbies and interests

hand crafts
Internet