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Iftikhar Ahmad, IoT Support Engineer

Iftikhar Ahmad

IoT Support Engineer·Smarttive

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 5 months

IoT Support Engineer

October 2025 - Present

Smarttive

Medina, Saudi Arabia

October 2025 - Present

▸ Multi-site field support: Deployed and supported IoT infrastructure across multiple sites for the Madinah Smart City Project managing device commissioning, network connectivity, and server registration across field locations.
▸ Technical coordination: Served as technical point of contact between field teams and the central Monitoring team resolving device alerts, connectivity drops, and data sync issues in real time across sites.
▸ Vendor & team coordination: Coordinated with vendors and remote engineering teams for hardware replacements and advanced escalations; maintained detailed incident logs per project SLA requirements.

Company industry:
IT Services
Job role:
Information Technology

SOC Analyst L1 & IT Support Analyst

May 2024 - August 2025

Dar Al-Riyadh Group

Riyadh, Saudi Arabia

May 2024 - August 2025

• SIEM Operations (Splunk & Wazuh): Performed daily security monitoring, log correlation, alert triage, and IOC analysis
using Splunk and Wazuh SIEM platforms; authored custom detection rules to reduce false positives and improve
threat signal fidelity.
• Endpoint Detection & Response (EDR/XDR): Monitored and managed Microsoft Defender XDR/EDR across enterprise
endpoints; led first-line incident response, isolated compromised machines, and produced L2-ready forensic
investigation reports aligned with NIST SP 800-61.
• Threat Detection & Hunting: Conducted proactive threat hunting activities, identifying lateral movement, privilege
escalation attempts, and persistence mechanisms using MITRE ATT&CK framework TTPs.
• Vulnerability Management: Executed regular vulnerability scans, triaged findings by CVSS severity, coordinated patch
management cycles, and validated remediation — maintaining ISO 27001 compliance across regulated enterprise
systems.
• Identity & Access Management (IAM): Administered Active Directory user lifecycle management, enforced multi
factor authentication (MFA), applied role-based access control (RBAC) policies, and conducted periodic privileged
access reviews.
• Incident Reporting & Compliance: Documented incident timelines, evidence chains, and remediation steps; supported
internal audits and ensured adherence to ISO 27001 and NIST Cybersecurity Framework requirements.
• Security Awareness: Delivered end-user cybersecurity awareness training covering phishing identification, password
hygiene, and secure access practices across the enterprise.

Company industry:
Cyber & Network Security

SOC Analyst

May 2023 - April 2024

sïParadigm Diagnostic Informatics — US-Based (Pine Brook, New Jersey)

Islamabad, Pakistan

May 2023 - April 2024

• Regulated SOC Operations: Delivered security operations for a CLIA & CAP nationally accredited US healthcare
diagnostics company — a HIPAA-regulated, SOC 2 environment requiring strict data protection, access control, and
audit compliance.
• SIEM Monitoring & Log Analysis (Splunk): Monitored SIEM dashboards for security incidents across the IT
infrastructure protecting sensitive patient diagnostic data; performed deep log analysis, investigated anomalous
account activity, and escalated confirmed threats per SOC runbooks.
• Privileged Access Management (PAM): Reviewed and audited user privilege assignments, identified over-privileged
accounts, and recommended remediation aligned with PAM best practices and HIPAA data governance controls.
• Incident Escalation: Triaged and escalated security incidents with documented evidence, severity classification, and
recommended containment steps.

Company industry:
Cyber & Network Security
Job role:
Information Technology

it support engineer

October 2022 - January 2023

K2X Tech

Peshawar, Pakistan

October 2022 - January 2023

Key contributions and achievements:

• Provide technical assistance and troubleshooting for hardware and software issues, ensuring minimal downtime and optimal productivity for end-users.
• Assisted in designing, configuring, and maintaining network infrastructures, monitoring performance, and implementing robust security measures.
• Managed software deployment, updates, and system administration for Windows and Linux systems, ensuring seamless functionality and smooth migrations.
• Created IT documentation and maintained comprehensive guides to support efficient knowledge transfer within the team.

Company industry:
IT Services
Job role:
Information Technology

Education

University Of Engineering And Technology Peshawar

September 2023

September 2023

Bachelor's degree, Computer Science

Pakistan

Developed a strong foundation in computer science principles, including programming, data structures, algorithms, computer networks, and information security. Gained practical experience through projects focused on system analysis, software development, and cybersecurity practices. Enhanced analytical and problem-solving skills, preparing for a career in technology and cybersecurity.

Skills

IT Security
Expert
IT Security
Expert
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Computer Security
Expert
Computer Security
Expert
Information Technology
Expert
Information Technology
Expert
Cyber Security
Expert
Cyber Security
Expert
Wazuh
Intermediate
Wazuh
Intermediate
Threat Detection
Expert
Threat Detection
Expert
Wireshark
Expert
Wireshark
Expert
TCP/IP
Intermediate
TCP/IP
Intermediate
Python
Intermediate
Python
Intermediate
VMware
Expert
VMware
Expert
Splunk
Intermediate
Splunk
Intermediate
Information Security Management
Intermediate
Information Security Management
Intermediate
IT Security
Intermediate
IT Security
Intermediate
Cyber Security
Intermediate
Cyber Security
Intermediate
Firewalls
Intermediate
Firewalls
Intermediate
Information Security
Intermediate
Information Security
Intermediate
Network Security
Intermediate
Network Security
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
COMPLIANCE AUDITING
Intermediate
COMPLIANCE AUDITING
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
GROUP POLICY
Intermediate
GROUP POLICY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
ENDPOINT SECURITY
Intermediate
ENDPOINT SECURITY
Intermediate
IDENTITY AND ACCESS MANAGEMENT
Intermediate
IDENTITY AND ACCESS MANAGEMENT
Intermediate
INCIDENT RESPONSE
Intermediate
INCIDENT RESPONSE
Intermediate
PRIVILEGED ACCESS MANAGEMENT
Intermediate
PRIVILEGED ACCESS MANAGEMENT
Intermediate
VULNERABILITY MANAGEMENT
Intermediate
VULNERABILITY MANAGEMENT
Intermediate

Social profiles

Languages

English

Expert

Urdu

Expert

Arabic

Beginner

Pushto

Native Speaker

Training and Certifications

Certifications
Cloud Solution Architecture
Managing Network Security
Operating System Administration & Security
CompTIA Security+ (SY0-601)
Google Cybersecurity Professional Certificate
Certified Network Security Practitioner (CNSP)
Practitioner
Server Administration Essential Training
Managing Network Security
IBM OS Administration & Security
Google Cybersecurity Professional Certificate
CompTIA Security+ SY0-601
Certified Network Security Practitioner (CNSP)
Server Administration Essential Training
Managing Network Security
IBM OS Administration & Security
Google Cybersecurity Professional Certificate
CompTIA Security+ SY0-601
Certified Network Security Practitioner (CNSP)
Connect and Protect: Networks and Network Security
Google
Oct 2023
Show credentials
Play It Safe: Manage Security Risks
Google
Sep 2023
Show credentials
Operating System: Overview, Administration and Security
IBM
Jun 2021
Show credentials
Technical Support Fundamentals
Google
Dec 2022
Show credentials
Managing Network Security
Kennesaw State University
Aug 2021
Show credentials
Certified Network Security Practitioner (CNSP)
The SecOps Group
Dec 2025
Show credentials
Foundations of Cybersecurity
Jul 2023

Hobbies and interests

Learning About New Tech
Landscape Photography