Project Manager
DHL Express
مجموع سنوات الخبرة :24 years, 2 أشهر
Managing Cost related projects for the whole Country. Specifically, supporting key Customers by managing and controlling Cost of Special Customer Services.
Responsibilities:
Managing KSA Strategic Pricing Process with close collaboration with other functional groups within the Country/Area/Region.
Support the organization in maximizing its market-share while ensure premium prices over the competitor.
Effectively manage product pricing and yield, in order to maximize country revenue.
Support DHL KSA to maintain its market leadership position. Maintain long term profitability by researching, planning, developing and implementing superior pricing across all customer groups.
Support Sales and maintain market leadership by implementing new Products and Services.
Support Customers by coordination of e-Com services and Communications to provide Customer access.
Support DHL KSA Senior Management Team by providing timely Marketing Pricing reports to them directly and to their respectful teams.
Achievements:
General Price Increase in 2012 and 2013
Successfully migrating customers to Standard contracts to minimize cost
Aligning Local products coding to meet Global standards and requirements
Creating and implementing new tariffs for each year and align it with Global standard
Support sales team in acquisition of new and lost Customers with Spot pricing on daily basis
Implementing new product to maintain leading market position and increase profitability
Creating additional 1mil EUR Revenue for the Country
Providing Market and Pricing solutions for Key Local and Global Customers
Coordinating between Global and Local team to ensure Country alignment to Global Standards and Policies
Preparation of Marketing Pricing plan, Timeline, Targets, Deadlines and Activities
Advising Country Manager on Pricing policies and actions
Successful coordination across departments to achieve Targets and Deadlines
Leading the team and maintaining quality standards and professionalism
Responsibilities:
Managing tenders with focus on pricing and cost analysis for global, regional and multinational customers (1mil €
Responsibilities:
Managing countries in Region (30 countries)
Sales efficiency
Regional reporting and business analysis
Achievements:
Managing multi-country testing for upgrade of a sales tool that resulted in identifying and eliminating system issues and meeting the launch deadline
Managing efficient and issue free use of Global Sales Database Tool
Supporting and developing Regional Sales Reporting Tool
Responsibilities:
Managing pricing
Profitability analysis
Product implementation
Commercial manager adviser
Business analysis
Sales support
Budget allocation
E-com and sales efficiency adviser.
Achievements:
Conducted extensive market research and analysis and developed options and recommendations for a revised tariff structure which were approved by the management team and implemented, resulting in increased revenue and profitability.
Created competitive tariffs for new products which were approved and implemented, leading to expanded customer portfolio and increased revenue.
Designed an evaluation tool (Excel based) for adjusting and merging tariffs of two major products which enabled management to review, accept, and implement new tariffs which led to increased customer base.
Designed a tool (Excel based) for customer service and sales representatives to use in quickly calculating the final tariff for customers, which reduced time required by approximately 50%.
Managed Lead Qualifier position and maintained steady flow of new business
Responsibilities:
Business development
sales support
E-com implementation
sales efficiency
sales process
web administrator
in-house quality auditor
Achievements:
Provided training and coaching for sales team to produce sales reports much more efficiently, reduced their administrative workload, and increased their sales time.
Established ‘Lead Qualifier’ role in organization.
Customized the ‘potential customer acquisition process’ and integrated it into the existing practice, which resulted in increased sales productivity and expanded the customer portfolio
Implemented electronic tools for our customers which resulted in increased data visibility, customer loyalty, and customer service performance, as well as reduction in costs.
Work on improving and testing reporting sales system.
As a part of the team implemented ISO 9000 and 9001.