STC eCommerce Consultant
World Bank Group
Total years of experience :35 years, 5 Months
Detail Roles, Responsibilities and Deliverables, including milestones and deadlines.
The consultant will provide support to the Egyptian National Post Office in launching an e commerce platform and to create the
team to manage it, in the context of Egypt MSME Development Facility.
Scope of work:
The consultant will be responsible for the following:
- Drafting all paper work needed for the e commerce platform
- Planning the project, including the business model and business cycle
- Dealing with the partners involved in the project
- Training of staff
- Drafting the technical aspects of the project and making sure that they are tested and fine tuned
- Setting the right marketing strategy for the platform
- Managing the sales team who will implement the marketing strategy.
• B2B & B2C Portals marketing
• Managed a2zegypt ( Main Branch is in Egypt ) International clients projects.
• Developed and responded to RFI, RFP.
• Managed resources and schedules for offshore projects.
• Managed our outsourced staff.
• Evaluated user needs and system functionality and ensured that ICT facilities meet these needs
• Mentored and trained new IT staff
• Keeping up to date with the latest technologies
• Planned, developed and implemented the IT budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness
• Scheduled upgrades and security backups of hardware and software systems
• Provided secure access to the network for remote users
• Ensured the security of data from internal and external attack
• Provided users with appropriate support and advice
• Managed crisis situations, which may involve complex technical hardware or software problems.
Marketing, E-Commerce, IT Consultant at
A2z Business Consultant FZE (Founder & Managing Director) - Sharjah- UAE
May 2010 -Now 4 yrs.
• Work to strict deadlines and manage multiple projects;
• create and communicate product message via varying media;
• Demonstrable knowledge of SEO and other digital media campaigns;
• Experience of implementing campaign ideas and marketing strategies;
• E Manage and coordinate Client Web application projects from design to implementation.
• Work with Clients to development and launch a solution to complement their business strategy and goals.
• Offer workshops and training sessions to clients regarding their applications and websites.
• Managing various projects via project managers for each account.
• Managing project managers responsible for deliveries
• experience in using web analytics packages
• Initiating and executing IT projects from start-up through to closing
• Perform GAP analysis activities
• Runs complex projects/programs from design and development to production
• Defines requirements and plan project lifecycle deployment
• Directs and oversees project team and manages conflicts within group
• Performs team assessments and evaluations
• Efficiently identifies and solves project issues
• Responsible for presales and support issues and I'm involved in customer needs and requirements analysis.
• I am able to find solutions to problems where other have failed and carry out technical presentations and demonstrations, prepare proposals, RFI and RFP, trials, and write statements of work in accordance with proposed solutions' definitions.
• I'm involved in solving implementations and customer technical support problems on the phone, internet communication portals and customer service channels.
• My responsibilities also include managing business partners and developing business relationships with new partners for outsourcing services.
Regional Marketing Manager at A2ZEgypt (Family based Business) - Cairo - Egypt
Jan 2000 - Now 14 Yrs.
• B2B & B2C Portals marketing
• Managed a2zegypt International clients' projects.
• Developed and responded to RFI, RFP.
• Managed resources and schedules for offshore projects.
• Managed our outsourced staff.
• Evaluated user needs and system functionality and ensured that ICT facilities meet these needs
• Mentored and trained new IT staff
• Keeping up to date with the latest technologies
• Planned, developed and implemented the IT budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness
• Scheduled upgrades and security backups of hardware and software systems
• Provided secure access to the network for remote users
• Ensured the security of data from internal and external attack
• Provided users with appropriate support and advice
• Managed crisis situations, which may involve complex technical hardware or software problems
• Work to strict deadlines and manage multiple projects;
• create and communicate product message via varying media;
• Demonstrable knowledge of SEO and other digital media campaigns;
• Experience of implementing campaign ideas and marketing strategies;
• E Manage and coordinate Client Web application projects from design to implementation.
• Work with Clients to development and launch a solution to complement their business strategy and goals.
• Offer workshops and training sessions to clients regarding their applications and websites.
• Managing various projects via project managers for each account.
• Managing project managers responsible for deliveries
• experience in using web analytics packages
• Initiating and executing IT projects from start-up through to closing
• Perform GAP analysis activities
• Runs complex projects/programs from design and development to production
• Defines requirements and plan project lifecycle deployment
• Directs and oversees project team and manages conflicts within group
• Performs team assessments and evaluations
• Efficiently identifies and solves project issues
• Responsible for pre sales and support issues and I'm involved in customer needs and requirements analysis.
• I am able to find solutions to problems where other have failed and carry out technical presentations and demonstrations, prepare proposals, RFI and RFP, trials, and write statements of work in accordance with proposed solutions' definitions.
• I'm involved in solving implementations and customer technical support problems on the phone, internet communication portals and customer service channels.
• My responsibilities also include managing business partners and developing business relationships with new partners for outsourcing services.
eCommerce Director
World Gateway Information Technology, Abu Dhabi, UAE
June 2006 - March 2010 4 Yrs.
• Responsible to formulate eCommerce projects, online customer experience and automated business workflow. Extensive experience and background in online marketing, data analysis, system design allows for the development of strong alignment with the various impacted business units.
• Spread the vision and sell the plans globally within the corporation and business units
• Implementing social media and online communities from concept to completion and ongoing improvements of such platforms. Help grow community membership and active engagement across our community sites.
• Drive an increase in quality user generated content that can be syndicated across our online presence.
• Own the operational health of our online communities and define the matrixes responsibilities for community management across projects to help influence sales in addition to driving down support costs
• Lead the business readiness deployment planning and engage partners to execute new global launches or enhancements
• Creatively leverage all available research, understand customer and business value drivers, identify and develop the key projects to execute against, partner both internally and externally to develop execution plans, and measure/quantify impact
• Partner with marketing, design, operations, IT, external vendors, and industry thought leaders
• Manage and conduct internal and external customer usability/feedback sessions and surveys as needed
• Responsible to formulate eCommerce projects, online customer experience and automated business workflow. Extensive experience and background in online marketing, data analysis, system design allows for the development of strong alignment with the various impacted business units.
• Spread the vision and sell the plans globally within the corporation and business units
• Implementing social media and online communities from concept to completion and ongoing improvements of such platforms. Help grow community membership and active engagement across our community sites.
• Drive an increase in quality user generated content that can be syndicated across our online presence.
• Own the operational health of our online communities and define the matrixes responsibilities for community management across projects to help influence sales in addition to driving down support costs
• Lead the business readiness deployment planning and engage partners to execute new global launches or enhancements
• Creatively leverage all available research, understand customer and business value drivers, identify and develop the key projects to execute against, partner both internally and externally to develop execution plans, and measure/quantify impact
• Partner with marketing, design, operations, IT, external vendors, and industry thought leaders
• Manage and conduct internal and external customer usability/feedback sessions and surveys as needed
E-Commerce Manager - (Online Retailer / Manufacturer) at Interactive Solutions Information Technology - Riyadh - KSA
Sep 1998 - January 2006 8 yrs.
• Website solutions and applications for small to Government sized companies
• Helping owners of small businesses and teams in corporate environments understand and determine their own individual goals and objectives of the e-commerce B2B, B2C world.
• How to implement, organize and manage and market their products, services and companies in this exciting world
• Ensured consistent flow of information from project initiation to completion, leading on to post-procurement.
• Coordinated of different expertise at different stages of a project
• Monitored Margin / cash flow monitoring
• Collect requirement and Perform GAP analysis activities
• Identifying and engaging appropriate new prospects for services
• Leading cross-functional teams throughout all sales stages with prospective customers
• Establishing cross-functional relationships with relevant associates to facilitate sales and implementations
• Track and forecast new business activities
• Lead internal New Business teams
• Website solutions and applications for small to Government sized companies
• Helping owners of small businesses and teams in corporate environments understand and determine their own individual goals and objectives of the e-commerce B2B, B2C world.
• How to implement, organize and manage and market their products, services and companies in this exciting world
• Ensured consistent flow of information from project initiation to completion, leading on to post-procurement.
• Coordinated of different expertise at different stages of a project
• Monitored Margin / cash flow monitoring
• Collect requirement and Perform GAP analysis activities
• Identifying and engaging appropriate new prospects for services
• Leading cross-functional teams throughout all sales stages with prospective customers
• Establishing cross-functional relationships with relevant associates to facilitate sales and implementations
• Track and forecast new business activities
• Lead internal New Business teams
Business Development Manager
Mawarid, Riyadh, KSA
Oct 1991 - June 1998 7 Yrs.
• Responsible for presales and support issues and I'm involved in customer needs and requirements analysis.
• able to find solutions to problems where other have failed and carry out technical presentations and demonstrations, prepare proposals, RFI and RFP, trials, and write statements of work in accordance with proposed solutions' definitions.
• Involved in solving implementations and customer technical support problems on the phone, internet communication portals and customer service channels.
• My responsibilities also include managing business partners and developing business relationships with new partners for outsourcing services.
• Follow up partners and the target sales activity, employee training, presentations, knowledge transfer for partners and work on competitive analysis for vendor solutions.
• Responsible for presales and support issues and I'm involved in customer needs and requirements analysis.
• able to find solutions to problems where other have failed and carry out technical presentations and demonstrations, prepare proposals, RFI and RFP, trials, and write statements of work in accordance with proposed solutions' definitions.
• Involved in solving implementations and customer technical support problems on the phone, internet communication portals and customer service channels.
• My responsibilities also include managing business partners and developing business relationships with new partners for outsourcing services.
• Follow up partners and the target sales activity, employee training, presentations, knowledge transfer for partners and work on competitive analysis for vendor solutions.
Sales Manager
Alhana Business, Cairo, Egypt
Oct 1988 - September 1991 3 Yrs.