Chief Operating Officer
Amaken Al Qemma L.L.C
Total des années d'expérience :13 years, 9 Mois
Develop operations systems.
Maintain safe and healthy work environment.
Budgeting, costing, menu engineering, analyzing, planning, KPI & smart objective
Analyze and improve organizational process and workflow, implement changes,
Promote development of management and staff
Planning and organizing, sales growth, financial excellence, team excellence and development.
Up hold company standards of quests satisfaction, product quality, facilities and employment practices
Forecast requirements, prepare an annual budget, schedule expenditures, analyses variances, initiating corrective actions.
Accomplish operations and organization mission by completing related results as needed.
Recruit, select, train, assign, schedule, coach, counsel & disciplines employees.
Communicate job expectations, planning, monitoring, appraising. Plan & review compensation actions, enforcing policies and procedures. Conduct interviews, either in person or remotely. Select strategic new store location and design. customers service standards, resolve problems, complete audits.
Develop operations systems.
Maintain safe and healthy work environment. Budgeting, costing, menu engineering, analyzing, planning, KPI & smart objective
Day to day restaurant operation with in his scope including maximizing sales, profit & eficiencies. Provide customers with the organizations service and product information. Process forms, orders, and applications requested by guests. follow up companys standards, food quality, food safety budgeting, costing, menu engineering, guest satisfaction analysand data, generated reports, SWOT analysis for competitors.
• Complete call notes and call reports as necessary
Record details of comments, inquiries, complaints, and actions taken. Jun 2016 - Jan 2023
• Operation front of house & back of the house
• Handle guests complaints and reply to their feedback whether written or oral.
• Ensure proper hygiene and grooming are met.
• Ensure that SOP are followed and maintained.
• Ensure that a high level of guests services is maintained all times
• Leading and managing a team of restaurant, ensure that all reporting & control procedures in the operations, customer service, quality of production, Hygiene & Cleanliness standards, staf development and training, Maintenance & general administration are completed & in place according to companys policy & chain operation manual.
• Accountable for the achievement of their stores targets for all lines of business, planning and organizing. Ensure that all branches are able to achieve objectives as per our business planned of short term & long term by reviewing evaluating through action plan & sales vs budget.
• Monitor Labor by analyzing store reports, labor scheduling, Labor productivity
Maintain high standards of quality control, hygiene and safety.
responsible for cost control & budgeting. Keep records of all notes, interviews, and files. Manage & implement resources plans, menu engineering, make sure standard is run at right way
Dec 2012 - Nov 2013
• Operation front of house & back of the house
• Handle guests complaints and reply to their feedback whether written or oral.
• Ensure proper hygiene and grooming are met.
• Ensure that SOP are followed and maintained.
• Ensure that a high level of guests services is maintained all times
• Generate all sales data and ensure all quests satisfaction.
• Operation front of house & back of the house
• Handle guests complaints and reply to their feedback whether written or oral.
• Ensure proper hygiene and grooming are met.
• Ensure that SOP are followed and maintained.
• Ensure that a high level of guests services is maintained all times
• Generate all sales data and ensure all quests satisfaction.
• Operation front of house & back of the house
• Handle guests complaints and reply to their feedback whether written or oral.
• Ensure proper hygiene and grooming are met.
• Ensure that SOP are followed and maintained.
• Ensure that a high level of guests services is maintained all times
• Generate all sales data and ensure all quests satisfaction.
Achievements
Hospitality management
Opening of 4 branches of BEBAX cofee KSA Opening of Lamborghini café & boutique KSA Pre-opening team of Hilton Habtoor.
I MADE My INTERNSHIP IN ALL FOOD AND BEVERAGE DEPARTMENT , KITCHEN, FRONT OFFICE , HOUSEKEEPING,FINANCE DEPARTMENT AND SALES & MARKETING DEPARTMENT DURING MY STUDIED AT UNIVERSITY IN 5 STAR HOTEL MOVEMPICK HOTEL- Beirut lebanon