Support and Business Manager
Apple Inc
مجموع سنوات الخبرة :20 years, 11 أشهر
Develop strategies with the Senior Managers to drive Human Connection, Same Day Help, and Timely Repair.
Deliver feedback to Genius Bar team members based on observing Genius Bar sessions, Repair Room repairs, and Net Promoter feedback.
Regularly leverage and analyze reporting to assess and understand Genius Bar performance and provide recommendations for improvement to the leadership team.
Take partnership with Managers in the role of coach to inform where coaching may need to take place.
Assist and empower team members to resolve customer concerns, and partner with store leadership to solve more complex issues when needed.
Partner with the leadership team to lead and support all Genius Bar team training, training completion, and related initiatives.
Identify and support opportunities to provide training and education about Genius Bar operations for the store team.
Use the APPLE Steps of Service to identify ownership opportunities, presents product and service recommendations, educates customers on relevant ways to buy.
Organize people and workflows at the Genius Bar to maintain the customer experience and store operating standards.
Ensure employees comply with policies, follow service strategy, and create accurate repair documentation.
Investigate customer concerns and empower team members to find appropriate solutions.
Spend sufficient time performing repairs and delivering sessions to maintain procedural knowledge.
Monitor and adjust zoning throughout the day for the Genius Bar and Repair Room. Support breaks and mealtimes at the Genius Bar.
Travel to pre identified commercial districts with the goal of selling new Internet profile subscriptions
Identify and set up meetings with the person who can make a buying decision
Distribute product samples, proposals
Negotiate prices and packages
Develop and maintain prospect list with all key details
Develop constructive and cooperative working relationships with others
Upgrade current or former customers
Assist with building the client’s profile
Suggest specific product purchases to match the needs of your customer
Responsible for driving sales
Forecasting market trends
Making sure products and services are supplied to customers on time
Accessing new markets and new clients
Providing customers with competitive quotations
Communicating new products to potential clients
Enlarging customer base
Client services
Co-ordinating the program and managing a patient pool of 600
Responding to enquiries from patients and members of the public
Advising patients
Liaising with laboratories, doctors and clients
Compiling weekly and monthly reports to the Emirates Medical Association regarding the progress of the program
Preparing files for charity submission
Updating the patient database
Acting as a liaison between all the charities for the patient database
Managed customer enquiries
Supported the team in topic specific research enquiries
Contacted possible trade agents for upcoming events
Handled Arabic press
Managed staff
Managed the store profit and loss account within budget
Responsible for products and quality control
Monitored and reviewed store performance on a regular basis
Maximized sales through effective merchandising and marketing
Monitored product availability levels throughout the day and replenished stocks to ensure 100% availability
Proactively monitored competitor activity
Was responsible for getting feedback and capturing data from customers
Sales improvement
Enlarging customer base
Managing financial accounts
Client services
Presenting and explaining insurance policy options based upon prospective client needs and goals
Appointment setting with prospective clients and business owners to present insurance offers
Providing on-going support to insurance clients as needed
Performing administrative tasks, such as maintaining records and handling policy renewals
Customer service
Quality Control
Improving sales
Forecasting market trends
Making sure products and services are supplied to customers on time
Providing customers with competitive quotations
Communicating new products to potential clients
Improving customer and supplier relations
Monitoring sales
Managing accounts and liaising with banks
Supervising staff
Rotating stock
Supporting pharmacists to prepare and dispense prescriptions
Responding to telephone calls from business contacts and general public
Business Administration