IT Support Officer
Asia Tours and Travel
Total des années d'expérience :8 years, 0 Mois
Maintaining Local IBM server machine.
Handling the servers, Bio-metric HRMS portal, Sonic firewall, CISCO switches, PBX server and phones, CCTV connections and WIFI routers.
Administering HRMS portal system for all Employees. Administering Traacs, TraacsBi, GDSMate & HRmate Nucore products.
Handling Amadeus Payment Solution platform. Administering Amadeus Selling Platform, AVH and NDC Features.
Coordinating with Payment gateway company for payment Integration with the Travel Website.
Helps in Designing Travel posters for social media marketing. Handling Company pages on Facebook, Instagram, Twitter and Snapchat.
Developing and maintaining the company websites and controlling the databases. Sorting and fixing LAN & WAN issues in the network.
Assisting on Travel software installation and maintenance.
Coordinating with GDS companies for API Integration for Airlines, Hotels, Tours and Travel Packages.
Have routine backup policies, access limitation on files and website.
Working on a few confidential projects based on Travel and Tourism.
Controlling Web based HRMS software for creating the payroll salary and WPS for all Employees.
Managing AD user account, OU, Group policy, providing share and
security permissions.
Co-ordinate with PHP, Dot net, Testing and SEO
Team Projects and provide software, data and fix issues regarding to
their requests.
Providing SVN repository and SQL database access to
users and do schedule backups. . Installed and Maintained Xampp and Wamp Server.
Pro-level on Microsoft Azure Environment, Jira Bug
Tracking Tool, Asana, Wordpress, Telerik add-ons and Orange-Scrum project management Tool.
Responsibilities : Installing, Upgrading, Troubleshooting Motorola systems, handheld devices like Android Mobiles, Android Tablets, Embedded Mobile
Devices, Motorola Radio, Wearable Tablets, Switches and Motorola Handheld Computers for Japanese, Chinese, Singapore Motorola Clients and Zebra Company Clients
Providing Complete Tech Support for U.S Mcafee Customers by
Interacting with clients, understanding their needs & providing technical
support to clients by remotely accessing their networks &
troubleshooting the issues raised by the clients
Providing server and client support for U.S and Canadian home, business
computers and company servers and their Networks. Mainly engaged in
removing viruses manually, especially Ransomwares and
troubleshooting the issues via remote desktop connection. Given Support
Over 5000+ Customers.
:
Secondary school Examinations
