Corporate Support Field Engineer
SharpTel Qubee
Total years of experience :12 years, 1 Months
• Installation and Troubleshooting of LTE 4G
devices.
• Configure EnodB on Sectors BTS.
• Configure / Install New ODU in Banks and
Corporates Customers .
• Worked on manageable Switches of Cisco '
Fortinet and 3 com
• Fully supporting, configuring, maintaining and
upgrading corporate customer’s networks.
• Provide services related WAN/LAN.
• Managing Inventory of IT Department.
•Using and manage Software (Tracer and CRM or SMT for new DSL installation and Client Complaints.
•Train and supervise 10 +Customers Installation Officers, Technical support officers,
•Responsible for all Customer New DSL Installation and Complaints (Consumer and Corporate Segment)
•Ensure to Complaint handling via CRM within time frame, Verify and make feasibility on new activation clients and especially on chronic Tasks.
• Manage Cs Department, DSL Installations, and Team Workflow.
Operations and Maintenance of network Configuration, Monitor Network, Switches DslamS Client PPP, TCP, SMTP, POP3, DHCP, BOOTP, FTP.
• Manage Client thought Paradyne DSLAMS,
• Provide PPPOE services for wireless clients Point to Point Connectivity Through wireless Bridges. CCTVs.
Worked on manageable Switches of Cisco and 3 Com. ADSL Routers ZTE, Huawei’ Aztech, Paradyne, D-link, Baynet,
Improving Customer Satisfaction Level
Improving E-awareness among the Customers
Ensuring Timely follow-ups with Customer
Managing and Resolving Customer queries & Complaints
Technical Support (In site and on site)
Working and Managing Office Domain Trouble shooting (LAN)
Point to Point Connectivity, Configuration of ISA Server,