Senior Executive
NMC Hospital
مجموع سنوات الخبرة :10 years, 2 أشهر
- Responsible for coordination between different departments of operations for smooth functioning of hospital.
- Overseen the development and implementation of software-based call centre process.
- Meeting all doctors on day to day basis and understanding their requirements and taking their suggestion/ feedback to improve both revenue generation and patient satisfaction.
- Enhancing professional growth by conducting seminars on soft skill to enhance & develop patient service and satisfaction.
- Responsible for revising patient feedback process and capturing data to evaluate patient satisfaction.
- Identify position specific job responsibilities and core competencies to create clear job descriptions in a way to define KPI’s and KRA’s.
- Overseen implementation and monitoring of appointment-based token system.
- Streamlined IP admission by initiating and starting of admission desk to facilitate uniform process flow.
- Lead team in implementing Covid-19 safety guidelines, staff preparedness and conducted various mock drills related to Covid patient handling.
- Centralised Medical Records Department and streamlined medical records keeping process.
- Maintaining cordial relation with corporate clients and engaging them on a regular basis to exceed their expectations in patient service and satisfaction.
- Identifying, working and implementation of Quality Improvement Plan.
- Negotiating and finalising various surgery and medical packages with patients and client.
- Liaising with marketing department in identifying key business deliverables and trend analysis and initiate formulation and execution of various health check-up packages and promotions.
- Minimise costs by eliminating redundant facilities and optimising existing resources and utilities.
- Overseeing operational workflow from obtaining insurance pre-authorization till claims submission and resubmission.
- Planning and executing Revenue Cycle Management
- Co-ordinating between various departments for achieving timely set goals and targets.
- Preparing control documents for strict adherence to quality assurance
- Asserting the development and administration of SOP’s, operational manuals in line with JCI, ISO and DHA.
- Create and execute clinic related human resource and finance objectives and customer service.
- Guide and support participation in patient care delivery regularly.
- Manage facilities, equipment, supplies, personnel and resources in relation to cost containment.
- Execute clinical administrative policies and initiate action to enhance patient care programs.
- Examine and resolve complaints received from staff, visitors, patients and physicians.
- Support policy formulation and execute budget by providing financial projections during budget development.
- Execute productivity increase strategies and optimize clinical staff and procedural value.
- Explain good workplace behaviour and identify issues and use resources to resolve.
- Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies.
- Identify position specific job responsibilities and core competencies to create clear job descriptions.
- Identifying KPA’s and KRA’s in line with job description.
- Improve staff - patient interactions through patient satisfaction tools.
- Handle environmental health and safety by ensuring fire and safety and controlled laboratory chemical compliance and HAZMAT directed inventories.
- Supervise stock supplies and handle clinic calendar.
- Establish and administer clinic specific policies.
- Reporting to and assisting Medical Superintendent in clinical administration.
- Framing clinical SOP’s and guidelines, Management Co-ordinator for Quality Assurance & Clinical Process Control.
- Ensuring strict adherence to the highest quality of patient care and safety in accordance to the quality management system of ISO 9001:2008.
- Review and analysis of P&L Statement and framing strategic framework for sustainable development.
- Handling day to day Operations, Recruiting & Training, reviewing patient satisfaction level, liaising with internal & external customers.
- Budgeting of various departments, HR utilization, conducted performance appraisal and evaluation of staff, ensuring adherence to Bio-Medical Waste Management rules and practises.
- Undertaken initial assessment for NABH accreditation.
- Supervised outreach medical check-up & health camps, reviewed interdepartmental meetings.
- Conducted SWOT analysis for business development and expansion projects, carried out feasibility studies for acquiring new diagnostics and imaging centre.
Staff strength - 1059
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Staff strength - 3
- Multi chair multi-specialty clinic offering diverse treatment facilities including crown and bridge, complete and
partial prosthesis, X-ray facility, Endodontic evaluation, prophylaxis, specialist consultants in Orthodontics and
Oral Surgery.
- Patient counselling and education on various treatment modalities.
- Resident Clinician, Clinical practice management, Hiring and training, Vendor analysis and negotiation.
- Financial analysis and budgeting, materials management and selection.
- Foreseen Marketing and Branding exercises, liaising with government authorities on various approvals and
licences
Clinical teaching and practical hands on to interns of A. B. Shetty Dental College.
- Well versed with Fixed Partial prosthesis- Crown and Bridge, Extraction and Complete Dentures, Management
of Rural Healthcare centre, Stock Maintenance and Procurement, Issuing of materials and resources to the centre.
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Private practitioner at All Smiles Specialty Dental Clinic
Clinical practice management of Oral diseases- Diagnosis, plan of care and treatment modalities, patient
counselling and education
Exposure in clinical training and patient management in various dental departments
ACCOMPLISHMENTS
✓ Campus placed as Hospital Administrator in a 165 bedded Multi-Speciality ISO 9001:2008 certified
Marwari Hospitals in Guwahati, Assam
✓ Conducted a research project on ‘Study on Discharge Process at Marwari Hospitals’ as part of Course of
Independent Study
✓ Underwent 2 Months training as part of Summer Internship Project on ‘Estimation of Turnaround Time For
registration process at front office of K.M.C Hospital - A time & Motion Study’ at K.M.C Hospital, Mangaluru
✓ Co-authored an article on ‘Oral Medicine & Radiology - Indian Scenario’ published in Journal of
Contemporary Medical Education
✓ Was part of Organizing Committee in VIVENTIA- National level Management Fest conducted at School of
Management
✓ Co-conducted a research on ‘Oral hygiene practices among paramedical staff of a private dental institution
in India’
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