Ilef Telmoudi

Customer relationships, coordination between Patients medical staff and Operation Team.

Administration tasks (invoicing, salaries computation, payroll, WPS and salaries transfer, daily and monthly expenses, sales, income, prepare budget

Planning Operations, HR management, develop and implement HR policies, HR records..

Recruitment and preselection, interview candidates, prepare their offer letter and process their paperwork until onboarding, including Their QCHP licensing process..

Financial Management and other Admin tasks.

suppliers relationships, Communications with MOPH..

Clinical Coordinator-Customer relationship and Customer care, communication, coordination, payement, answer customers enquiriesand following up customer complaints schedule appointments for Doctors and Therapists, weekly and monthly reports and other Administrative tasks.

Training recruitement and Management

Selection of CVs, contacting selected candidates for a phone interview, shortlisted direct interviews, recruitment of new hotliners and new Team Leaders.
Training in communication Techniques and ensure continuous training for both Hotliners and Team leaders.
Team management training for the Team Leaders...

-Job Description:
Team management, Targets follow-up, Skillset management,
Continuous Training, B2B and B2C
Sales Management.

-Team Management (Coaches and Hotliners), Skillset Management,
-Team's Targets, follow-up, Back office and Front office tasks
-Daily and Monthly SLA (Service Level Agreement) Briefing, Weekly Meeting Animation with HP representatives and P.I.M. (Project Implementation Managers)

-Customer care service, Loyalty management, complaint management,
-Prospecting based on qualified data bases and "no-longer customer" lists