ilham Darmal

Lead Learning & Development operations for the Airbnb project, supporting 15
trainers and enabling consistent delivery across a global network of 60+ trainers.
Drive learning governance through KPI reporting, performance analysis, and business reviews to improve learner performance and operational excellence.
Manage end-to-end training operations, including workforce planning, scheduling, onboarding, and learning administration.
Coach trainers, monitor learning quality, and drive continuous improvement through observations, learner feedback, and compliance oversight.
Partner with cross-functional teams to support recruitment, performance management, executive reporting, and strategic decision-making.

Lead operational planning and performance management for the Airbnb learning function, coordinating a team of 15 trainers and supporting a global network of 60+ trainers across multiple regions.
Analyze KPIs, business performance, and operational data to identify trends, support decision-making, and drive continuous improvement initiatives.
Oversee workforce planning, scheduling, onboarding, resource allocation, and
learning operations to ensure efficient execution of training programs.
Monitor quality standards, compliance, and operational effectiveness through performance reviews, audits, and corrective action planning.
Partner with senior stakeholders across Operations, HR, Workforce Management, and Quality to support strategic planning, performance management, executive reporting, and business objectives

Delivered technical, leadership, and soft skills training to new hires, supervisors, trainers, and senior leaders across Airbnb and Concentrix in both virtual and classroom environments.
Served as Airbnb’s highest-level trainer certifier, qualifying new trainers, developing trainer certifiers, and maintaining global training standards.
Selected by Airbnb HQ (Dublin) to support international Train-the-Trainer initiatives, certify trainers across multiple countries, and contribute to training launches in Morocco, India, and Albania.
Localized global learning content and training materials to ensure consistent, engaging learning experiences across multicultural teams.

Led onboarding and capability development programs for employees,
supervisors, trainers, and senior leaders, supporting business readiness across
global operations.
Managed trainer certification processes, ensuring quality assurance,
governance, and consistent operational standards across the Airbnb learning
network.
Selected by Airbnb HQ (Dublin) to support international operational initiatives, collaborating with cross-functional teams to launch programs and standardize processes across Morocco, India, and Albania.
Adapted and implemented global operational frameworks and documentation to ensure consistency, compliance, and effective execution across multicultural teams

Provided technical diagnostics and troubleshooting for the Apple
ecosystem.

diagnostic et de dépannage pour les produits de lécosystème Apple.

Managed premium concierge requests for Accor Live Limitless (ALL)
members.

Supported full-cycle recruitment and managed daily HR operations.

Supported full-cycle recruitment and managed daily HR operations.