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Ilies DERAI, IT Operations Analyst

Ilies DERAI

IT Operations Analyst·INETUM,

United Arab Emirates

Bachelor's degree, System Administration and Networks Security, option Quality and Security of Information Systems

Work experience

Total years of experience: 3 years, 6 months

IT Operations Analyst

December 2023 - Present

INETUM,

Orleans, France •Hybrid

December 2023 - Present

• Treated 20 incident tickets daily on level 2/3 daily, across 50 business and technical clients applications (ITaaS)
on RUN and BUILD environments.
• Analyzed on technical and applicative logs with ELK, across 300+ IT resources, analyzed and implemented of
Grafana metrics on 3 VM.
• Processed on 10 service requests per day, 90% of positive closing.
• Restored 10 MySQL Oracle and Sybase databases, and 7 Windows 8 and Linux VM backups with Rubrik.
• Monitored and patched 30+ batch schedulers with VTOM.
• Maintained the Kubernetes virtualization solution on 30 applications, deployed 40 pods with Openshift
• Managed file transfers data with CFT.
• Created 15+ Centreon alarms, maintained monitoring solutions on 100 IT resources with Centreon and Newtest.
• Applicated changes on 20 applications (upgrade to new version, Patch Management on 30 VM, updated 6 SSL
certificates, switched between 2 datacenter) with Jenkins.
• Migrated 30 servers from RedHat 7.9 to RedHat 8.1.
• Drafted and updated 45 internal procedures, for the Level 1 and Level 2 teams, Operational acceptance testing
(OAT) with Confluence.
Company industry:
IT Services
Job role:
Information Technology

IT Operations Pilot trainee

March 2023 - Present

ATOS

Tours, France •Hybrid

March 2023 - Present

• Monitored clients IS across 100 IT resources (Linux, Windows, VERDI, AIX servers) with
Centreon and Rundeck.
• Opened, prioritized, escalated (70%), and resolved 30 incident tickets per day, on level 1 and
2.
• Processed 2 service requests daily, as 120 users created in Active Directory.
• Scheduled 30 batches on Automator and Dollar Universe.
• Deployed 50 changes on applications with Deploy and Rundeck, 100% of manage.
• Did 20 daily manual check run on Manitas and Unity.
• Led 8 incident review appointments.
• Updated 10 documentation files as Continual improvement policy.
Company industry:
IT Services
Job role:
Information Technology

HELPDESK SUPPORT TECHNICIAN

January 2022 - January 2022

CHANEL SANOFI and NLF,

Paris, France

January 2022 - January 2022

• Opened and handled 20 Level 1 user incident tickets.
• Answered to 20 users calls per day, and supported 200 users.
• Deployed and moved 10 workstations.
• Managed 20 service requests.
Company industry:
Perfume & Cosmetics

WEB DEVELOPER, (Internship)

January 2021 - January 2021

TURAF BRIDGE GAYRIMENKUL TICARET LIMITED ŞIRKETI

Montargis, France •Remote

January 2021 - January 2021

• Drew up 2 web pages according to specifications real estate.
• Coded 28 webpages on HTML and PHP, and 1 CSS code.
• Managed 1 MySQL database with PHPmyAdmin, containing 15 tables.
Company industry:
Real Estate

Education

Tours's University

July 2023

July 2023

Bachelor's degree, System Administration and Networks Security, option Quality and Security of Information Systems

France

Auxerre's Institute

July 2021

July 2021

Diploma, 2 years degree’s Networks and Telecommunications

France

Skills

Incident Management

Expert

Teamwork

Expert

Change Management

Expert

Incident Analysis

Expert

EVENT MANAGEMENT

Intermediate

BATCH SCHEDULING

Intermediate

LINUX

Intermediate

WINDOWS SERVER

Beginner

COMPUTER NETWORKS

Intermediate

INCIDENT MANAGEMENT

Intermediate

INFORMATION SYSTEMS

Intermediate

OPERATING SYSTEMS

Intermediate

OPERATIONS

Intermediate

SERVICE REQUEST MANAGEMENT

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER SERVICE

Intermediate

DASHBOARD

Intermediate

LOCAL AREA NETWORKS

Intermediate

MANAGEMENT

Intermediate

MICROSOFT WINDOWS 8

Intermediate

SYBASE SOFTWARE

Intermediate

VIRTUAL LOCAL AREA NETWORK VLAN

Intermediate

DATA ENCRYPTION

Intermediate

NETWORK ADMINISTRATION

Intermediate

ELASTIC ELK STACK

Intermediate

COMMERCIAL DRIVER S LICENSE CDL

Intermediate

COMPUTER SYSTEMS

Intermediate

CONSTRUCTION MANAGEMENT

Intermediate

PROJECT MANAGEMENT

Intermediate

Social profiles

Languages

French

Native Speaker

Arabic

Intermediate

English

Expert

Spanish

Intermediate

Training and Certifications

Certifications
Cisco Certification CCNA 1 and 2
Jenkins, setting Continuous Integration in Java training
you speak GenAI, Certification
Driver's licence
Cisco Certification CCNA 1 and 2
Jenkins, setting Continuous Integration in Java training
Do you speak GenAI, Certification
Driver's licence
Cisco Certification CCNA 1 and 2
Jenkins, setting Continuous Integration in Java training
Do you speak GenAI, Certification
Driver's licence
Cisco Certification CCNA 1 and 2
Do you speak GenAI, Certification
Cisco Certification CCNA 1 and 2
Do you speak GenAI, Certification
Cisco Certification (CCNA 1 2)
"Do you speak GenAI" Certification

Hobbies and interests

History
Islamic Theology