إلياس درعي

• Treated 20 incident tickets daily on level 2/3 daily, across 50 business and technical clients applications (ITaaS)
on RUN and BUILD environments.
• Analyzed on technical and applicative logs with ELK, across 300+ IT resources, analyzed and implemented of
Grafana metrics on 3 VM.
• Processed on 10 service requests per day, 90% of positive closing.
• Restored 10 MySQL Oracle and Sybase databases, and 7 Windows 8 and Linux VM backups with Rubrik.
• Monitored and patched 30+ batch schedulers with VTOM.
• Maintained the Kubernetes virtualization solution on 30 applications, deployed 40 pods with Openshift
• Managed file transfers data with CFT.
• Created 15+ Centreon alarms, maintained monitoring solutions on 100 IT resources with Centreon and Newtest.
• Applicated changes on 20 applications (upgrade to new version, Patch Management on 30 VM, updated 6 SSL
certificates, switched between 2 datacenter) with Jenkins.
• Migrated 30 servers from RedHat 7.9 to RedHat 8.1.
• Drafted and updated 45 internal procedures, for the Level 1 and Level 2 teams, Operational acceptance testing
(OAT) with Confluence.

• Monitored clients IS across 100 IT resources (Linux, Windows, VERDI, AIX servers) with
Centreon and Rundeck.
• Opened, prioritized, escalated (70%), and resolved 30 incident tickets per day, on level 1 and
2.
• Processed 2 service requests daily, as 120 users created in Active Directory.
• Scheduled 30 batches on Automator and Dollar Universe.
• Deployed 50 changes on applications with Deploy and Rundeck, 100% of manage.
• Did 20 daily manual check run on Manitas and Unity.
• Led 8 incident review appointments.
• Updated 10 documentation files as Continual improvement policy.

• Opened and handled 20 Level 1 user incident tickets.
• Answered to 20 users calls per day, and supported 200 users.
• Deployed and moved 10 workstations.
• Managed 20 service requests.

• Drew up 2 web pages according to specifications real estate.
• Coded 28 webpages on HTML and PHP, and 1 CSS code.
• Managed 1 MySQL database with PHPmyAdmin, containing 15 tables.