IT Manager
Katrina Sweets & Confectionery
Total years of experience :11 years, 10 Months
• Managing ERP system and overseeing its development and implementation
• Planning, organizing, controlling and evaluating IT and electronic data operations
• Managing IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Designing, developing, implementing and coordinating IT systems, policies and procedures
• Ensuring security of data, network access and backup systems
• Acting in alignment with user needs and system functionality to contribute to organizational policy
• Identifying problematic areas and implementing strategic solutions in time
• Auditing systems and assessing their outcomes
• Handling annual budget of IT department and ensuring cost effectiveness
• Monitoring the online reputation of KLM Royal Dutch Airlines on respective social media platforms through Salesforce, a CRM platform.
• Executing day-to-day social media activities, including posting to and updating its social media platforms.
• Managing incoming queries via social media channels by providing quick and easy-to-follow solutions, through the use of internal tools such as Altea (Amadeus) & Fidelio.
• Developing customized response templates and solutions which reduce response turnover time.
• Evaluating content quality in English conversations and coaching colleagues through feedback.
• Administering social media servicing/campaigns and day-to-day activities in a 24/7 environment.
• Creating a standard of excellence among engagements, conveying brand personality and increasing brand equity.
• Database design and development.
• Keeping databases up to date.
• Managing database access policies.
• Designing maintenance procedures and putting them into operation.
• Liaising with programmers, applications/operational staff, IT project managers and other technical staff.
• Managing database security/integrity and backup procedures.
• Writing reports, documentation and operating manuals.
• Testing and modifying databases to ensure that they operate reliably.
Two foreign languages, C++ and C# programming languages, MySQL database
Languages and Computer Science. Machine translation systems.