Technical Lead
Vodafone Share Services
Total years of experience :12 years, 10 Months
Designation - Technical Lead
•Currently Leading Integration Technology Center project (environment for Global Vodafone to manage entire process. ITC (Integrated Technology Center), combination of multiple applications, AD, Exchange, database, network, Horizon VDI hosted on our Infrastructure environment
•Supporting Horizon VDI, recompose/Push image and End to End VDI client troubleshooting
•Sound understanding about Azure Firewall, Azure Subscription, Network Security Group (NSG), and DDoS protection
•Install configure and maintain the virtual environment utilizing VMware Horizon View and horizon cloud service
•Assisting in maintaining VDI master images and installing client applications
•Developed plans for deploying and administering virtual machines and images
•Configured and managed the virtual guests
•Troubleshooting and resolve VDI issues
•Performing daily VDI administration maintenance and upgrades including service packs patches hot fixes and security configurations
•Identify unused instances that should be considered for DE provisioning
•Data center Migration Horizon View 7.3 - Virtual desktop infrastructure cloud computing. (Azure)
•Collaborating with clients and staff to design VMware Horizon view Virtual Desktop environments
•Implemented app volumes to simplify pool management and control personalized real-time centralized application delivery based on user requirements
•Helping in the design, Installation, and management of a new Cloud Pod Architecture installation.
•Using VMware's User Environment Manager (UEM) for user profile management.
•Using RDSH Servers to present Application Pools for their main Production application.
•Using VMware's User Environment Manager (UEM) for user profile management.
•Using RDSH Servers to present Application Pools for their main EMR application.
•Installation and configuration of ESX/ESXi 4/5/5.5 /6.5 servers
•Configuration of storage LUN to ESX host, creating data stores
•Image management, taking snapshots and restoring VMs from backup
•Ensuring the processes under ITIL service delivery model
•Maintain detailed technical documentation (e.g., standards, process, Run Books, Work instructions).
•Monitoring onshore & offshore delivery management for technical deliverables of concurrent projects
•Heading service delivery functions, to ensure end-to-end ownership of incidents, change and service requests and problem management
•Accountable for ongoing maintenance of effective client service relationship in area of business and all towers as well, by acting as first point of contact for client representatives
•Planning project activities viz. tracking, change management, delivery management & post implementation support
•Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA
•Continuously working towards making the organization more effective and productive through utilization of business process, common tools and business practices
•Taking responsibility for Data Center Services, Asset Management, Manage deliverables and India Lead for Wintel
•Associating with different vendors like Microsoft, HP/DELL, EMC, VMware, Citrix etc.
•Managing and Maintaining Remote Infrastructure Support, Client/ Server and Hardware / Windows troubleshooting / Technology Architecture having operations worldwide
•Mentoring Level 1&2 Engineers and Trainees for enhancing knowledge and performance levels
•Ensure that 100% of all Problem, Change and Handover records are updated with the latest status and closed when resolved
•Providing RCA to customer on Severity 1 and Severity 2 Incidents
•Handling project schedules and ensuring execution within appropriate deadline