Lead Business Analyst
Tabadul
Total years of experience :17 years, 10 Months
Possess over 13 years of work experience in IT Business Analysis/ Product Management/ BPM (Business Process management) based roles from various product development multinational companies.
Currently working as Business Analyst Lead (Product Lead) in FinTech Product Management Team for Tabadul, Riyadh, Saudi Arabia.
Worked for Isam K. Kabbani Group of Companies (IKK) - Jeddah, Saudi Arabia in Center of excellence unit (General contracting and Construction company) as Business Process Analyst (Aug. 2013 - Jul. 2015).
Worked for NorthgateArinso (NGA HR India Pvt. Ltd.), Hyderabad, India, in Product development as Business Analyst (Nov.2011 November - Jul. 2013) for UK clients.
Worked for ADP Private Ltd., Hyderabad, India, in Product development as Analyst (Nov.2011 November - Jul. 2013) for US and UK clients.
Got 3 years of work experience from KPO & BPO companies (Cross Domain Solutions & Convergys India services, Bangalore in General insurance & banking & financing divisions for US clients).
BPM Center of Excellence Department
•Identify business needs and requirements for improvisation and automation in the areas - HR, Operations, - Procurement, Administration and Finance departments.
•Elicit Business process requirements by interacting with various Business unit managers, Project Managers, SME’s and business users on a timely basis, with excellent quality.
•Analyze the requirements & determine the core processes to ensure all requirements are complete & unambiguous.
•Design and develop business processes using BPM tool (Aris) and MS Visio.
•Model the current state (As-Is) & future state (To-Be) of business processes.
•Assigns KPI(s) across Business Process models to Identify resource bottlenecks and process weaknesses.
•Implement Process Improvement Initiatives across the organization’s processes.
•Document the existing business processes and perform analysis to prepare to-be processes.
•Identify and perform gap analysis.
•Develop Policies, Procedures, Process Documentations, Forms, Authority Matrices, and Organizational Structure and ensure to stay up-to-date in conjunction with on-going changes.
•Translate Business Requirements into specification documents.
•Coordinate with Software Development team regarding Process Automation and in addressing application related issues.
•Perform testing before deploying to live server.
•Develop release notes and user training manuals for business end users.
HR & Payroll ERP Products.
•Hands on experience in Product development in leading end to end grasp of the entire life cycle of Software Development Life cycle (SDLC).
•Lead user requirement gathering sessions/meetings. Work closely with project Manager(s), SMEs, Application Consultants and Business users to facilitate those sessions.
•Develop relationships with UK Clients by being proactive, displays a thorough understanding of their business, and provides innovative business solutions. Works with clients to ensure smooth transitions to new systems and/or business processes.
•Translate user requirements to specifications for bespoke and core requirements. Active involvement in finalizing the estimates process by coordinating with developers and QA test leads.
•Provide practical and effective solutions to the client requirements. Define user interface requirements. These requirements include data field definition, constraints, data validation rules, Page flow, etc.
•Conducting Knowledge sharing and knowledge transfer to team members about the domain and product, conducting recursive reviews and Ad-hoc testing to assure quality of code in efficiency and effectiveness.
•Coordinate with developers and testing teams to Review, Validate test cases and Test Scenarios. Performing comfort level testing prior to software delivery.
HR, Payroll and BPM Savvion Applications.
•Visited UK business unit to participate in process discussions with business users with an objective of elucidating process flows. To construct, implement, and deploy process-centric Business Process Management solutions in Savvion.
•Hands on experiences in leading end to end grasp of the entire life cycle of Business Process Modeling (Feasibility, Design, Develop, Test and Deploy).
•Analyze the current process flow and identify gaps and weaknesses in the existing processes. Ability to understand, comprehend and visualize a workflow. An understanding of BPM/BPMN notations; have experience in creating and maintaining Process templates, exposing the process template as web services.
•Gather Business Process requirements through sessions/interviews/meetings. Work closely with Project Manager(s), SME(s), Business users and model processes using the BPMN (Business Process Modeling Notation) standard. Documentation of the Process and Process flows.
•Analyze the current process flow and identify gaps and weaknesses in the existing processes.
•Interact with business users (US, UK and India) across all levels, identify and suggest opportunities for process improvements and process measurement.
•Implemented end to end process flow for Payroll and HR Implementation process using Savvion.
•Hands on experience in performing DIT (Development interface testing) FIT (Functional Interface Testing), iAT/Staging (Interface Acceptance Testing). Handling Production issues, hot fixes and releases.
•Extensive experience in providing Payroll Analysis to UK Clients and Support to Implementation Consultants, HR Consultants & Client Consultants in UK.
•Understand Clients Requirements, in Implementation of payroll/HR/Absence/Benefits setup (pre-live), Data Conversion, Data migration and run reconciliation reports with the assistance of Implementation consultants in UK.
Non-IT
Verify & Audit policies for its clients from the raw data received from Arthur J Gallagher Company. To check the accuracy of the done policies, to ensure 100% client Satisfaction.
To provide customer service to US customers and sell the products such as Credit Cards, New Automobile Loans, Used Automobile Loan and Refinancing of current auto loan.
2013) for US and UK clients.
•Got 3 years of work experience from KPO & BPO companies (Cross Domain Solutions & Convergys India services, Bangalore in General insurance & banking & financing divisions for US clients).
managing routine work to be maintained in FOCUS Enterprise Accounting Software such as preparation of Bill, Delivery Memos, Vouchers etc.
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