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Ilyes Bougaraa, Contact Center Representative

Ilyes Bougaraa

Contact Center Representative

Kahramaa

Location
Qatar
Education
Bachelor's degree, English language and literature
Experience
12 years, 7 Months

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Work Experience

Total years of experience :12 years, 7 Months

Contact Center Representative at Kahramaa
  • Qatar - Doha
  • My current job since March 2022
Telesales Representative at Elite tech Dubai
  • United Arab Emirates - Dubai
  • January 2021 to January 2022
Customer Service Representative at Gala Ceram
  • Algeria - Setif
  • November 2019 to December 2020
Sales And Marketing at Almazaya
  • Qatar - Doha
  • September 2018 to October 2019
Customer service representative at Ooredoo
  • Qatar - Doha
  • August 2015 to July 2018

handling customer calls and inquiries regarding bills, internet issues to provide solutions

Technical Support Representative at Ooredoo
  • Qatar - Doha
  • July 2017 to April 2018

Solve home broadband technical problems along with technical team

Administrator at Ministry of interior
  • Algeria - Constantine
  • January 2011 to December 2014

Dealing with public administrative issues

Education

Bachelor's degree, English language and literature
  • at Foreign languages
  • September 2009

Specialties & Skills

Copy Editing
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Proofreading
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Content Writing
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Ms office word,excel ,power point, attention to details ,team working,self motivation,time management,accuracy,adaptability ,conflict resolution
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mail
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marketing
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outlook
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problem solving
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teamwork
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Social Profiles

Facebook
Facebook
Facebook.com/Ilyes Bougaraa

Twitter
Twitter
Twitter.com/illysetif

Instagram
Instagram
instagram.com/ilyesilly

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Training and Certifications

Financial management (Training)
Training Institute:
Injaz Qatar

Hobbies

  • reading historical novels
  • Cultural and sports events
  • Travel and tourism
  • Poetry and Arabic creative writing