Ilyes Thabti

• Serve as the exclusive MENA representative for Chenghengs blown film extrusion machines and plastic processing
equipment portfolio.
• Identify and engage target clients across construction, packaging, agriculture, and automotive verticals throughout the GCC.
• Developed a comprehensive bilingual Arabic/English 28-page product catalog tailored to Gulf industrial buyers.
• Represent the company at key regional trade events including Arab Plast and Big 5, building pipeline among manufacturers
and free zone operators.
• Handle end-to-end sales cycles: lead qualification, technical presentations, commercial negotiations, and post-sale
coordination.

• Serve as the exclusive commercial representative for a leading international manufacturer across 15+ MENA
markets, including GCC, North Africa, and the Levant, with full accountability for regional business development
and revenue growth.
• Drive end-to-end B2B sales cycles — from market prospecting and lead qualification through client
consultations, proposal development, price negotiation, and contract closure.
• Cultivate and manage long-term relationships with C-level executives, procurement directors, and regional
distributors, maintaining high client retention and satisfaction.
• Coordinate with international headquarters on technical specifications, product customization, delivery logistics,
and post-sale support, acting as the strategic liaison between clients and supplier.
• Spearhead market expansion initiatives by identifying high-potential segments, developing targeted outreach
strategies, and establishing the brands commercial presence across new territories.
• Localized the full product catalogue into Arabic to increase market accessibility and support regional B2B
business development, resulting in broader client engagement.
• Successfully closed multiple commercial agreements across diverse MENA markets within the first year of
operations, consistently meeting and exceeding commercial targets.

• Oversee all branch operations of a premium F&B; establishment, ensuring consistent delivery of exceptional
guest experiences in line with luxury hospitality standards.
• Lead, supervise, and develop a team of service professionals through daily briefings, performance coaching,
and structured training to maintain high service quality.
• Implement operational procedures and service protocols to optimize workflow, minimize service gaps, and
enhance guest satisfaction metrics.
• Manage escalated guest concerns and complaints with professionalism and discretion, maintaining a
welcoming and premium dining environment at all times.
• Oversee inventory management, supplier coordination, and procurement activities to ensure product quality and
cost-effective operations.
• Monitor branch KPIs including guest feedback, table turnaround, and team performance, reporting insights to
senior leadership and driving continuous service improvement.

• Managed high-volume inbound and outbound customer interactions, resolving queries efficiently while maintaining strong
service quality standards.
• Applied team leadership, teamwork, and team motivation skills to support call center operations and maintain client
satisfaction.
• Gained practical experience in the hospitality industry sector through customer-facing service roles.

• Delivered professional multilingual customer support in Arabic, French, and English across inbound and
outbound channels for a diverse international client base.
• Resolved complex customer inquiries, complaints, and escalations efficiently while consistently meeting service
level agreements and customer satisfaction targets.
• Maintained accurate records of all customer interactions using CRM systems, contributing to data integrity and
continuous service improvement initiatives.
• Consistently exceeded performance KPIs including customer satisfaction scores, first-call resolution rates, and
average handle time benchmarks.
• Collaborated with cross-functional teams to escalate and resolve technical and service issues, ensuring a
seamless end-to-end customer experience.

• Delivered professional front desk services in a hospitality environment, managing guest check-in and check-out
procedures with accuracy and a commitment to exceptional service.
• Provided personalized guest assistance by handling inquiries related to hotel services, local attractions, dining
recommendations, and transportation arrangements.
• Managed property management and reservation systems to process bookings, amendments, and cancellations,
coordinating closely with housekeeping and reservations departments.
• Handled multi-line telephone systems, directing guest inquiries to appropriate departments and ensuring
seamless interdepartmental communication at all times.
• Supported front office administrative operations including correspondence management, daily reporting, and
maintaining accurate guest records in hotel systems.
• Ensured full compliance with established hotel service standards, contributing to a consistently positive and
welcoming front-of-house environment for all guests.