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تم إلغاء حظر المستخدم بنجاح
إلياس الثابتي, Commercial Sales Specialist

إلياس الثابتي

Commercial Sales Specialist·Chengheng Machinery Co., Ltd.

الكويت

بكالوريوس, Business English

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 5 أشهر

Commercial Sales Specialist

مارس 2024 - حتى الآن

Chengheng Machinery Co., Ltd.

Hebi، الصين هجين

مارس 2024 - حتى الآن

• Serve as the exclusive MENA representative for Chenghengs blown film extrusion machines and plastic processing
equipment portfolio.
• Identify and engage target clients across construction, packaging, agriculture, and automotive verticals throughout the GCC.
• Developed a comprehensive bilingual Arabic/English 28-page product catalog tailored to Gulf industrial buyers.
• Represent the company at key regional trade events including Arab Plast and Big 5, building pipeline among manufacturers
and free zone operators.
• Handle end-to-end sales cycles: lead qualification, technical presentations, commercial negotiations, and post-sale
coordination.

مجال الشركة:
الهندسة الميكانيكية
الدور الوظيفي:
المبيعات

MENA Commercial Representative – Business Development

مارس 2024 - حتى الآن

Chengheng Machinery Co., Ltd.

محافظة العاصمة، الكويت عن بُعد

مارس 2024 - حتى الآن

• Serve as the exclusive commercial representative for a leading international manufacturer across 15+ MENA
markets, including GCC, North Africa, and the Levant, with full accountability for regional business development
and revenue growth.
• Drive end-to-end B2B sales cycles — from market prospecting and lead qualification through client
consultations, proposal development, price negotiation, and contract closure.
• Cultivate and manage long-term relationships with C-level executives, procurement directors, and regional
distributors, maintaining high client retention and satisfaction.
• Coordinate with international headquarters on technical specifications, product customization, delivery logistics,
and post-sale support, acting as the strategic liaison between clients and supplier.
• Spearhead market expansion initiatives by identifying high-potential segments, developing targeted outreach
strategies, and establishing the brands commercial presence across new territories.
• Localized the full product catalogue into Arabic to increase market accessibility and support regional B2B
business development, resulting in broader client engagement.
• Successfully closed multiple commercial agreements across diverse MENA markets within the first year of
operations, consistently meeting and exceeding commercial targets.

مجال الشركة:
الهندسة الميكانيكية

Branch Manager

يناير 2024 - حتى الآن

Loqmat Aafia Luxury Restaurant

السالمية، الكويت

يناير 2024 - حتى الآن

• Oversee all branch operations of a premium F&B; establishment, ensuring consistent delivery of exceptional
guest experiences in line with luxury hospitality standards.
• Lead, supervise, and develop a team of service professionals through daily briefings, performance coaching,
and structured training to maintain high service quality.
• Implement operational procedures and service protocols to optimize workflow, minimize service gaps, and
enhance guest satisfaction metrics.
• Manage escalated guest concerns and complaints with professionalism and discretion, maintaining a
welcoming and premium dining environment at all times.
• Oversee inventory management, supplier coordination, and procurement activities to ensure product quality and
cost-effective operations.
• Monitor branch KPIs including guest feedback, table turnaround, and team performance, reporting insights to
senior leadership and driving continuous service improvement.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

agent commerciale

أكتوبر 2023 - نوفمبر 2025

chenheng Machinery

Hebi، الصين عن بُعد

أكتوبر 2023 - نوفمبر 2025

مجال الشركة:
الصناعات الثقيلة
الدور الوظيفي:
النقل والخدمات اللوجستية

team leader in call center

يونيو 2024 - فبراير 2025

Teleperformance - Tunisia

المنستير، تونس عن بُعد

يونيو 2024 - فبراير 2025

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Call Center Customer Service Representative

مايو 2023 - فبراير 2024

TeleCure Technologies

تطاوين، تونس

مايو 2023 - فبراير 2024

• Managed high-volume inbound and outbound customer interactions, resolving queries efficiently while maintaining strong
service quality standards.
• Applied team leadership, teamwork, and team motivation skills to support call center operations and maintain client
satisfaction.
• Gained practical experience in the hospitality industry sector through customer-facing service roles.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Representative

أكتوبر 2022 - ديسمبر 2023

TeleCure Technologies

أريانة‎، تونس هجين

أكتوبر 2022 - ديسمبر 2023

• Delivered professional multilingual customer support in Arabic, French, and English across inbound and
outbound channels for a diverse international client base.
• Resolved complex customer inquiries, complaints, and escalations efficiently while consistently meeting service
level agreements and customer satisfaction targets.
• Maintained accurate records of all customer interactions using CRM systems, contributing to data integrity and
continuous service improvement initiatives.
• Consistently exceeded performance KPIs including customer satisfaction scores, first-call resolution rates, and
average handle time benchmarks.
• Collaborated with cross-functional teams to escalate and resolve technical and service issues, ensuring a
seamless end-to-end customer experience.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Receptionist

يناير 2022 - سبتمبر 2022

Sahara Beach Hotel

المنستير، تونس

يناير 2022 - سبتمبر 2022

• Delivered professional front desk services in a hospitality environment, managing guest check-in and check-out
procedures with accuracy and a commitment to exceptional service.
• Provided personalized guest assistance by handling inquiries related to hotel services, local attractions, dining
recommendations, and transportation arrangements.
• Managed property management and reservation systems to process bookings, amendments, and cancellations,
coordinating closely with housekeeping and reservations departments.
• Handled multi-line telephone systems, directing guest inquiries to appropriate departments and ensuring
seamless interdepartmental communication at all times.
• Supported front office administrative operations including correspondence management, daily reporting, and
maintaining accurate guest records in hotel systems.
• Ensured full compliance with established hotel service standards, contributing to a consistently positive and
welcoming front-of-house environment for all guests.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

higher Institut of applied languages

يونيو 2024

يونيو 2024

بكالوريوس، Business English

تونس

higher Institut of applied languages moknin

يوليو 2023

يوليو 2023

بكالوريوس، business English

تونس

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Higher Institute of Applied Languages of Moknin

يناير 2023

يناير 2023

بكالوريوس، Business English

تونس

Tataouine high school

مايو 2021

مايو 2021

الثانوية العامة أو ما يعادلها، economy

تونس

Skills

merchandising
Intermediate
merchandising
Intermediate
Business English
Expert
Business English
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EXTRUSION
Intermediate
EXTRUSION
Intermediate
INJECTION MOLDING
Intermediate
INJECTION MOLDING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LIBRARY CATALOG
Intermediate
LIBRARY CATALOG
Intermediate
PLASTIC MATERIALS
Intermediate
PLASTIC MATERIALS
Intermediate
SALES
Intermediate
SALES
Intermediate
TECHNICAL PRESENTATIONS
Intermediate
TECHNICAL PRESENTATIONS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الفرنسية

متوسط

التدريب و الشهادات

التدريب
Aiseic
Aiseic Youth growth
Jan 2025