Mall Manager
Land Mark Group
مجموع سنوات الخبرة :19 years, 2 أشهر
Jan.2017 - Present Land Mark Group - Mall Manager Centre Point
Lebanon
• Responsible for all Mall concepts ( Splash, Babyshop, ShoeMart, and Lifestyle)
• Responsible for all admin department and Mall operations
• Daily, weekly and Monthly reports delegate it with team in store and back office
• Monitor and Mentor the team sales, inventory, visual merchandising.
• Evaluating the team from store managers to sales associates.
• Follow up and coordinate for new shipments and orders.
• Maintain customers’ feedbacks
• Advice and cooperate with marketing and finance department regarding promotions and offers.
Jan.2017 - Present Land Mark Group - Mall Manager Centre Point
Lebanon
• Responsible for all Mall concepts ( Splash, Babyshop, ShoeMart, and Lifestyle)
• Responsible for all admin department and Mall operations
• Daily, weekly and Monthly reports delegate it with team in store and back office
• Monitor and Mentor the team sales, inventory, visual merchandising.
• Evaluating the team from store managers to sales associates.
• Follow up and coordinate for new shipments and orders.
• Maintain customers’ feedbacks
• Advice and cooperate with marketing and finance department regarding promotions and offers.
• Responsible for all fashion retail stores.(IKKS Men & Women, IKKS Junior, Sergent Major, OVS, Manoukian, Herve Leger, Stephane Rolland)
• Sales: Maximizes sales in all stores through coaching & performance management of store teams in Customer Service.
• Cost Control: Manages budgets for staff & stores controllable costs, to periodically review all operational cost lines, regular review of P&L.
• Marketing/In store promotions.
• Recruitment/ Training/ Development
• Store Procedures: Ensures stores action all required administration procedures, ensure effective communication of issues between stores, and all Dept.
• Communication: Develop communication channels in retail & ensure smooth communication of all operational changes and strategies.
• Responsible for new stores Openings & Business developing for all brands
-Manage the sales team, store keepers, and cashiers to provide the best customer service.
-Provide managers, Ass managers, and sales associate training and all knowledge needed.
-Responsible for controlling items in the stock and shop inventory every month to supply the head office with the proper reports required.
-Control the shops amendments and modifications in case of interior and exterior design.
-Preparing presentations and market study by season.
-Accountable for weekly reporting to the head office for team evaluation, and ordering shipments.
-Direct receiving the merchandizing, tagging, and the policy of pricing.
-Supervise the daily cashier closing, and the checking in & out.
-Supply the head office with a daily budget for sales posted.
Promod Tehran, evaluating Managers, sales associates and stock keepers trained on Dec visit and improving the team weaknesses. (reported to Promod Brand Manager and Iran Operation Manager)
-Manage the sales team, store keepers, and cashiers to provide the best customer service.
-Provide managers, Ass managers, and sales associate training and all knowledge needed.
-Responsible for controlling items in the stock and shop inventory every month to supply the head office with the proper reports required.
-Control the shops amendments and modifications in case of interior and exterior design.
-Preparing presentations and market study by season.
-Accountable for weekly reporting to the head office for team evaluation, and ordering shipments.
-Direct receiving the merchandizing, tagging, and the policy of pricing.
-Supervise the daily cashier closing, and the checking in & out.
-Supply the head office with a daily budget for sales posted.
Opening Promod Homa/Promod Elahiyeh Tehran, give trainings to develop underperforming managers, sales associates and stock keepers.
Re-opening Promod Marina Mall Kuwait
06-2004 - 09-2006 ( ABOU MERHI CRUISIES)
01-2006 - 09-2006 STORE KEEPER :
RECEIVING ITEMS.
ARRANGING ITEMS BY FIFO.
INTERNAL REQUISITION.
MAKING A BAR LEVEL TO ALL ITEMS IN ORDER TO KNOW WHEN TO ORDER.
ORDERING FROM PURCHASING DEPT.
CONTROLING INVENTORIES.
ASS. INTERNAL AUDITOR: DATA ENTRY.
FILING.
HELPING IN COST CONTROLLING.
PORT AGENCY: PREPARING OFFICAL PAPERS FOR GENERAL SECURITY.
PREPARING ACCESS TICKETS FOR CREW AND PASSENGERS TO THE PORT.
05-2005 - 01-2006 STORE KEEPER & PURCHASING COORDINATOR: PURCHASE MOST ITEMS NEEDED LIKE (FOOD, BEVARAGE, ENGINE, DECK NEEDS), DEALING & NEGOCIATING WITH SUPPLIERS.
06-2004 - 05-2005 STORE KEEPER.