Retail Manager
Majid Al Futtaim
مجموع سنوات الخبرة :19 years, 1 أشهر
o Managing a retail lifestyle business of Luxury and High-end brands.
o Oversee of over 300 brand’s performance in THAT store.
o Setting up the annual budget and monthly goals for Managers, personal shoppers and sales team and to ensure their KPI’s are achieved in daily, weekly monthly quarterly basis.
o Monitor sales trends and develop strategies to maximize sales.
o Develop and implant process to improve operational efficiency.
o Manage & controlling P&L across all brands under my competencies.
o Oversee recruitment, training and development of retail team.
o Motivate stores team to ensure an exceptional level of customers experience is given at all times.
o Maintain inventory levels and ensure accurate record keeping.
o Ensure company compliance and procedure are being followed.
Managing retail business of 32 flagship stores within the group with a proven growth record year to year.
Responsible for strategy and planning in short and long terms
Setting an annual budget for retail and laundry business as for commercial and corporate clients and tracking its achievement weekly, monthly and quarterly basis.
Exceptional level of controlling P&L and overall operations expenses.
Set a trackable online business through all social media platforms and introduced a mobile phone application with an average of 25% growth year on year.
Introduced and Applied a Performance Review system for line managers and overall team and conducted every quarter.
Set an annual team goal and KPIs that focused on selling skills, UPT, ATV & Conversion, marketing and Customer service.
Set a very high customer complaints tracking system and was able to minimize the complaints by responding to all feedback through the QR code provided to each store and from there to all clients.
Implemented a strategy of brands expansion and was able to open 5 new stores in 9 months.
Conducting a seasonal product buying and set a merchandise team to overlook the daily purchases, consolidation, and overall stock distributions.
Implemented a highly aging inventory liquidation.
Direct operations for upscale lifestyle brands, merchandising, buying and marketing. Manage and develop 84 staff at 14 locations in UAE, KSA, Oman, Kuwait, Bahrain & Qatar. Successfully opened several number of stores at their committed deadlines.
Maximizing the sales and profitability of the brand through the. Effective management of merchandise ranges and stock levels.
Maintaining the highest retail and customer service standards and promoted the brand to its full potential. Establishing newly opened stores in the chain. Plan and forecast sales and profit targets for new and existing stores. Attend franchise presentations and oversight range planning. Purchasing product, through 3 times in a year travels to USA, for spring summer / fall winter / and holiday markets, and selecting goods according to the brand / sales procedures and to suit Middle East Market. Dealing with over 100 international suppliers set by the brand principles at NYC / CHINA & BRAZIL, and maintains a record of all outstanding payment, and controlled its report. Keep a track of shipping and delivery procedures, liaise with the warehouse and stores to ensure that deliveries are received and processed as planned.
I had to apply what I learn during my study at my first job I held back home. starting from how to set tour business, products, marketing and customer service.