Imam Uddin أحمد

 Defect resolution and System Enhancement through Technical analysis to fix defects in the business process and workflow of Siebel CRM & Oracle Service Bus application.

 Playing a vital role in identifying gaps in the requirements and effectively communicating to the business and proposing new solutions by working with the stakeholders and Vendors.

 Administering & configuring Oracle’s Siebel CRM System (Version 8.1.1.0).

 Developing & administering Oracle Service Bus 11g.

 Assisted in planning and preparation of Siebel CRM instance and environment needs.

 Working with users to establish requirements & determine priorities and Provide solution guidance and technical options to the Business Analysts through workshops, demos and prototypes.

 Worked closely with Siebel Business Analysts and the client to perform technology gap assessment between “As-Is” and “To-Be" requirements and design.

 Developing Java-J2EE based new Applications, components & functionality to existing systems.

 Meeting client’s face to face at their offices.

 Involved in accurately providing estimated development times.

 Investigating alternate configurations & implementing better solutions.

 Used SVN as Version Control Tool and Clear Quest, RTC used for Enhancement Requests, Defect assignments.

 Writing technical analysis documents, design review documents and Junit cases.

 Following ADM & CMMI methodology while development.

 Stakeholder & Vendor Management.

 Administering & configuring Oracle’s Siebel CRM System (Version 8.1.1.0).

 Developing & administering Oracle Service Bus 11g.

 Defect resolution and System enhancement through Technical analysis of Siebel CRM & OSB to fix defects in the business process and workflow.  Identifying & addressing conflicts with newer client-implemented features in Siebel CRM & OSB.

 Coordinated with the team for moving the enhancements and bug fixes into different environments like development, stage and production.

 Working with users to establish requirements and determine priorities.

 Developed Web services (SOAP) through WSDL interact with other components. Used Web services to extract client related data from databases using WSDL, XML and SOAP.

 Developing new applications, components & functionality to existing systems.

 Involved in accurately providing estimated development times.  Used SVN as Version Control Tool.

 Following ISO for operational activities & CMMI methodology while development.

 Writing technical analysis documents, design review documents.

Technologies Used:
Siebel CRM, OSB 10g, Soap UI, Unicenter Service Desk Tool, Shell Script, Solaris, RH Linux 6, Windows 2003, Weblogic, Oracle 10g & 11g, SQL server, MySQL, Java-J2EE, JSF, Apache, Tomcat, XML, Net Beans, SVN, etc.

Handled the tickets that were generated for the issues based on user testing on production.

 Analyzing existing functionalities, behavior, business logics of the applications and identifying possible optimization areas & provide possible solutions.

 Providing rapid and constructive notification on any fix/development. Analyzing the formal test results in order to discover and resolve bugs and set the priority and severity of the bugs.

 Providing supports to the end user client as first level analyst if any critical issue occurs in the applications at the client end.

 Analyzing, modifying documents, testing, implementing, installing and supporting software applications and systems. Researching and evaluating a variety of software products.

 Ensuring proper delivery of assigned projects guided by Project Manager or team leader.

 Testing, debugging, diagnosing & correcting errors and faults in existing applications with properly following the ISO guideline.

Handled the tickets that were generated for the issues based on user testing on production.  Coordinated with the team for moving the enhancements and bug fixes into different environments like development, stage and production.

 Analyzing existing functionalities, behavior, business logics of the applications and identifying possible optimization areas & provide possible solutions.

 Providing rapid and constructive notification on any fix/development. Analyzing the formal test results in order to discover and resolve bugs and set the priority and severity of the bugs.

 Providing supports to the end user client as first level analyst if any critical issue occurs in the applications at the client end.

 Analyzing, modifying documents, implementing, installing and supporting software applications and systems.

 Ensuring proper delivery of assigned projects guided by Project Manager or team leader.

 Testing, debugging, diagnosing & correcting errors and faults in existing applications with properly following the ISO guideline.
PROFESSIONAL EXPERIENCE

1. Worked on Next Generation Network based on Optical Fiber Connectivity
with back up of ADSL/DSL cable & Wireless connectivity.
2. Network Design based on site survey and on client’s requirement.
3. BTS to BSC/MSC Connectivity through E1 signal over fiber optic cable.(am
working on RANKSTEL PROJECT).
4. Observing the Network & Switching subsystems.
5. LAN Configuration, Managements and troubleshooting, IP address,
subnetting, Configuration of TCP/IP, Configuration and troubleshooting of
CISCO router and Switches.
6. Configuring and deployment of Ericsson’s IP DSLAM which is absolutely
new technology.
Planning, Administration and providing technical support for networking that includes LAN, WAN, WLAN, VLAN.