Relationship Manager
Aetna International
مجموع سنوات الخبرة :11 years, 0 أشهر
• Communicates effectively and timely to internal and external constituents,
• Proficiency of Aetna systems and is able to assimilate and translate relevant information on AGB/HR/218/10/2022 Date products and policies.
• Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
• Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations.
• Perform quality control checks on processed policies.
• Supports the MEA Sales Managers, Account Services Manager, Head of Sales, and Managing Director in the achievement of the revenue goals for the MEA region.
• Supports process for new plan implementation/renewals
• Generate quotations & meet established timelines for quote turn around targets
• Communicated effectively with organisational colleagues on new sales/renewals
• Coordinates appropriate sign offs with MEA team (Finance, Underwriting, EmployerServices / PSS)
• Articulate the Aetna Value Proposition
• Coordinates customised marketing efforts such as mailers, e-mail communications and product
• updates and support Aetna regional rebranding effort
• • Supports special projects assigned by the Head of Sales
• Ensure timely resolution of issues and inquiries related to new business, renewals and mid-term adjustments.
Key accomplishments:
Accomplishment:
o Wining award of the campaign (Why do we keep it?) from Dubai land department.
o Joining Aetna Dubai culture club, to participate in national religion and cultural occasions such as UAE national day, Christmas carols, Diwali and lunar Chinese year.
o Benchmarked the best practices between Dubai Government entities.
o Requested outsource IVR company to the contract center for the work efficiency.
o Issued first quality manual, for process mapping & to comply company policies with global ISO general business standards for audit purpose & to enter quality and business excellence awards.
o Updated the company Intranet to increase internal and external integration especially through the company live chat channels.
o Added service after sale, for customers complains process to get customers feedback as contact center representative at business excellence department.
o Corrected free zones visas data for immigration, to facilitate visas renewals as per as old law to renew visa exist country was mandatory.
o Updated the company Intranet to increase internal and external integration especially through the company live chat, customer care email, and online suggestions and complaints drop box channels.
o Ongoing updates for the top management by any internal & external changes.
o Translate to Chinese managers in Dragon Mart 1, in English language about the process of applying for free zone new & renew visa trade license, free zones working permit, paying bank guarantee for new visa, calculate per quota capacity for shops and kiosks in the Chinese Mart.
o Sending absconding to immigration in case of worker absence more than 6 months outside UAE.
Key accomplishments:
Accomplishment:
Inserting the culture of the corporate social responsibility in Trakhees by collaborating with Santour international the biggest Chinese business in Dubai and Ajman Chinese marts.
Earning the judicial officer certificate from institute of training & judicial studies in Sharjah to facilitate handling non legal business practices and people to Dubai police and to engage federal law practices with local law in Dubai.