إيمان عمار

• Spearheaded strategic HR consulting for a varied portfolio of clients, including SMEs and startups in sectors such as petroleum, advertising, and real estate.
• Expert in developing and implementing bespoke staffing and recruitment solutions aligned with individual client objectives.
• Collaborated closely with senior management to drive business expansion, launch innovative projects, and boost workforce engagement and performance.

• Pioneered a strategic overhaul of the recruitment department, tripling staffing levels in just 90 days through the adoption of advanced tools like assessment centers and optimized application forms.
• Took charge of the recruitment department, enhancing performance through continuous improvement and rigorous
oversight of recruitment metrics, including cost-per-hire and time-to-hire.
• Unified disparate HR functions into a cohesive organization, streamlining generalist HR affairs for increased efficiency.
• Founded the BB L&D school to systematically boost employee skills and performance, contributing to heightened productivity.
• Supported the HR Director in complex employee and labor relations, playing a key role in negotiations and drafting contract language.
• Implemented employee relations initiatives that resolved labor-management conflicts and fostered a culture of trust and employee engagement.
• Led the performance appraisal process, establishing tools for measurement and promoting a culture of accountability and professional growth.

• Explore the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
• Manage and develop the team of HR Recruiters
• Manage and Develop Recruitment Business Plan
• Managing and insuring Target Monthly achievements
• Monitor the costs of the recruitment process
• Build a quality relationship with the National and Multi-national organizations Internally and Externally
• Attend meetings, conferences and other appointments
• Handle new clients deals Internally and Externally with the organization
• Conduct job interviews for the Managerial and Senior positions
• Monitor the labor legislation and implements required changes to keep the process compliant
• Enriching the pool of potentials by penetrating all the efficient sourcing channels available in the Market.

• Maintain, review and update Database applications
• Attend meetings, conferences and other appointments
• Develop job descriptions and employee specifications
• Approve prospective short lists and new hires
• Perform job assessment and reviews
• Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
• Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
• Builds a quality relationship with the national and Multi-national companies
• Monitors the costs of the recruitment process
• Sets the social media communication strategy for different job profiles and functions in the organization
• Conducts job interviews for the managerial job positions
• Monitors the labour legislation and implements required changes to keep the process compliant
• Manage and develop the team of HR Recruiters

• Implement Recruitment and Selection programs, plans, policies and procedures for all international and local accounts supporting different languages.
• Carry out recruitment functions as developing sources of qualified applicants, screening applicants, scheduling and conducting screening interviews and administering tests.
• Interview candidates for open positions.
• Coordinate internal job posting program.
• Develop and maintain contacts with educational institutions, employment agencies, placement firms, and other sources of applicants.
• Develop and coordinate on-campus and off-site recruitment programs including job fairs.
• Maintain and update recruitment activities data.
• Prepare and analyze statistical reports to monitor applicant flow, selection and turnover for compliance with organization goals.
• Administer online recruiting and newspaper job advertisements.
• Update recruitment tracking sheet on a daily basis.
• Identify future opportunities for potential source of recruitment.
• Understand and behave in accordance with the organizational work statement. The employee manual
• Responsible for all Exit Interviews and retention process of CC

• Attract potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintain customer records by updating account information
• Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Resolve customer's billing issues
• Peer Mentor
 Provide support through building rapport and maintaining a peer mentor relationship with assigned new hires
 Complete all designated training activities
 Monitor the new hires in all aspects and Inform Program Coordinator and/or Director immediately of who appear to be exhibiting behaviors that are counterproductive to work success
 Assist with support and product data to the new hires
 Maintain confidentiality and adherence according to the company's policy

June 2006 Executive Secretary at Sites International Landscaping Company
Aug 2006: Job Description
• Receive, direct and relay telephone messages and fax messages
• Direct the general public to the appropriate staff member
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and
Conference telephone calls
• Make preparations for committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Type confidential documents