إيمان الدحماني

Regulatory Reporting Officer Central Processing Technology Operation 15/08/2023 till Present
Analyze the QCB Credit Bureau dispute. Coordinating with concern dept and branches to rectify the information
Check daily files for consumer /commercial and ECC cheque files have successfully uploaded to CB
Maintain the register and update all dishonor chq and Normal dispute on daily basis as case received from Credit Bureau or Branches
Rectification and building the FTP file in D-bankware and upload FTP file to Credit bureau to update credit bureau report.
Prepare monthly BRs rejected A/c file and same forward to Br Control-Ops in order to send to all branches to update Demographic information in Banks/D-bankware as A/c rejected by Credit Bureau.
Handling technical Miss Inquiry from Legal, BRs, Recovery, Corp Dept related to CIB report
Generating the Credit Bureau report in Q-Credit system.
Control the Doha bank data correction quality percentage to be above than 95% to avoid impose penalty by QCB-Credit Bureau.
Build the data and generate the file for Customer salary reported to QCB and upload the WPS file in QCB portal.
Handle dishonor approval request as received from the Branches/CB, check the cheque signatory info from multiple system and input in the template, after re-arrange file and upload to CB, and update dishonor cheque missing signatory details in ECC signatory system
Coordinate with ITD/Vendor if the Dishonor Cheque have not reported to Credit Bureau due to technical issue and Re-upload same with CB and confirm to QCB.
Update ONUS cheques missing signatory details in ECC signatory system.
Qatar Credit Bureau added New feature in QCredit system to compare dishonor cheque data that are sent to Credit Bureau and Electronic Cheque Clearing (ECC) system of Qatar Central Bank. In-order to identified discrepancies and difference to improve the data quality
Updating Credit Bureau Non - Updated Facilities Report

Administration Department, Doha Bank
- *Administrative Support*
- Managed visitor and telephone interactions
- Coordinated schedules and appointments for Head of Administration
- Maintained accurate records and reports
- *Communication and Coordination*
- Prepared and disseminated correspondence and reports
- Coordinated with departments and vendors on section-related issues
- Screened and prioritized emails for Head of Administration
- *Record Keeping and Administration*
- Maintained attendance and personnel records
- Managed filing and storage of documents
- Provided typing support in English and Arabic
- *Additional Responsibilities*
- Prepared agendas and meeting arrangements
- Maintained confidentiality of departmental matters
- Performed other tasks as assigned by Head of Administration

2007-2008 Call center agent HP-CDG IT
2009-2010 whatever / whenever Agent (W DOHA HOTELS & RESIDENCES)
Ensure the best customer services
Maintained a fair and consistent set of standards
Keep in touch with the clients and offer them the best services
Looked after the clients and met their requirements
Meeting and greeting customers and attending to their requirements
Answering telephone enquiries, quotes, bookings and dealing with complaints
Handling all guest requests and follow through to assure satisfactory outcome and compliance
Handle the check in and checkout of guests (Arabic speakers)
Handling the photocopy .fax machine dealing with faxing document to another companies

2010-2011Welcome Desk Training

•Handling the guest check in and check out
•Welcoming the guest
•Handling the guest request.

2011-2012 * Reservation Agent
• Handling Reservations email
• Handling online emails
•Handling the group reservation.
• Handling the Company request
•Contacting companies every Week building the relationship.