إيمان الخبير

Executive Assistant في Tanit Global Group

• قطر - الدوحة
• أشغل هذه الوظيفة منذ يوليو 2022

Head Of The Operations Department في Corporate Software Morocco, CORPORATE HOLDING

• المغرب - الدار البيضاء
• نوفمبر 2019 إلى مايو 2022

Ensure the management of the customer relationship;
 Ensure the project management of services in compliance with contractual service commitments and agreed margin levels;
 Participate in the development of contracts and service agreements;
 Negotiate and contract for modifications or extensions of service;
 Manage operational risks;
 Manage the means, management and animation of the team and resources;
 Set up internal and external reporting tables;
 Establishment of a dematerialization project;

Operation Manager في Value Pass, GFI Group Compagny

• المغرب - الدار البيضاء
• يوليو 2016 إلى أكتوبر 2019

Development of the Sales Administration Department and customer relations;
 Management and updating of the customer database;
 Customer invoicing management and coordination with the accounting department;
 Establishment of dashboards and key performance indicators;
 Monthly reporting to General Management and management of internal communication;
 Preparation, processing and monitoring of responses to Tenders & Contracts;

& BackOffice في TRAREM

• المغرب - الدار البيضاء
• يونيو 2009 إلى يوليو 2016

 Ensuring compliance with the schedule of orders and delivery.
 Participating in the management of the call of tenders ( administrative and technical sections )
 Coordination with the different actors involved in the order and delivery circuit
 Communicating daily reports: caution, Purchase delivery, sample, loan, bills...

Customer Relationship Manager في AIR LIQUIDE Morocco

• المغرب
• مايو 2007 إلى يوليو 2009

 Computer processing of customer and prospect files
 Invoicing and price monitoring
 Customer Claims Management and Customer Dispute Resolution