imane el khabir

Executive Assistant à Tanit Global Group

• Qatar - Doha
• Je travaille ici depuis juillet 2022

Head Of The Operations Department à Corporate Software Morocco, CORPORATE HOLDING

• Maroc - Casablanca
• novembre 2019 à mai 2022

Ensure the management of the customer relationship;
 Ensure the project management of services in compliance with contractual service commitments and agreed margin levels;
 Participate in the development of contracts and service agreements;
 Negotiate and contract for modifications or extensions of service;
 Manage operational risks;
 Manage the means, management and animation of the team and resources;
 Set up internal and external reporting tables;
 Establishment of a dematerialization project;

Operation Manager à Value Pass, GFI Group Compagny

• Maroc - Casablanca
• juillet 2016 à octobre 2019

Development of the Sales Administration Department and customer relations;
 Management and updating of the customer database;
 Customer invoicing management and coordination with the accounting department;
 Establishment of dashboards and key performance indicators;
 Monthly reporting to General Management and management of internal communication;
 Preparation, processing and monitoring of responses to Tenders & Contracts;

& BackOffice à TRAREM

• Maroc - Casablanca
• juin 2009 à juillet 2016

 Ensuring compliance with the schedule of orders and delivery.
 Participating in the management of the call of tenders ( administrative and technical sections )
 Coordination with the different actors involved in the order and delivery circuit
 Communicating daily reports: caution, Purchase delivery, sample, loan, bills...

Customer Relationship Manager à AIR LIQUIDE Morocco

• Maroc
• mai 2007 à juillet 2009

 Computer processing of customer and prospect files
 Invoicing and price monitoring
 Customer Claims Management and Customer Dispute Resolution