Imane Merah

Greeting Guests: Welcoming customers as they arrive, ensuring they feel comfortable and valued.
Seating Guests: Assigning tables based on availability, the party's size, and customer preferences. Ensuring smooth flow of seating without overcrowding.
Managing Reservations: Taking, confirming, and organizing reservations. Communicating with the kitchen and waitstaff about guest arrivals and special requests.
Answering Phones: Responding to phone inquiries, providing information, and handling reservations or take-out orders.
Maintaining a Waitlist: When the restaurant is busy, maintaining a waitlist and providing accurate wait times to guests.
Customer Assistance: Answering questions about the menu or restaurant services and providing directions or recommendations as needed.
Coordinating with Staff: Communicating with servers, kitchen staff, and managers to ensure smooth service and timely seating.
Managing the Host Stand Area: Keeping the host station clean and organized, ensuring menus and supplies are stocked.
Handling Complaints or Issues: Addressing minor guest complaints or concerns, and escalating to management when needed.
Upholding Customer Service Standards: Ensuring that guests have a positive experience from the moment they enter the restaurant.