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Imlirenla Imlirenla, Subject Matter Expert/Process Specialist

Imlirenla Imlirenla

Subject Matter Expert/Process Specialist

Cognizant Technology Solutions

Location
India
Education
Master's degree, English Liteature
Experience
5 years, 11 Months

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Work Experience

Total years of experience :5 years, 11 Months

Subject Matter Expert/Process Specialist at Cognizant Technology Solutions
  • India - Chennai
  • October 2008 to August 2012

Worked for a U.S based process called AT&T

• Managing a Team of Associates
• Conducting Team Huddles/Meetings
• Participate in Process Developmental calls with Clients/onshore leads
• Preparing process documents
• Process Training for new hires

Customer Service Executive at Sutherland Global Service
  • India - Chennai
  • June 2006 to May 2008

Worked for a U.S based process called McAfee (Anti Virus Software)
-Assisted customers on refund issues (billing), software download online
-assisted the customers queries regarding the software

Education

Master's degree, English Liteature
  • at Madras University
  • October 2011

Specialties & Skills

Customer Service
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Adobe Photoshop
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Fashion Design
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Music
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Singing
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Ms Office, Customer Service
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Ms Office
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Languages

English
Expert

Training and Certifications

Dip. in Computer Application (Training)
Training Institute:
Mayura Academy
Date Attended:
March 2011
Duration:
120 hours

Hobbies

  • Sports and singing
    Had been an active participant in both outdoor and indoor sports and games in school and college and had won several awards for the same.