Order Taker
Steigenberger
Total years of experience :6 years, 4 Months
• Responsible for answering telephone calls.
• Directly involved in the order taking and order placing process while dealing with guests’ requests courteously, efficiently, and promptly.
• Ensuring correct posting of orders is done on the point of sale system and the correct order is delivered within the promised time.
• Assist the department to drive guest satisfaction by providing consistent guest experiences.
• Coordinate with room service staffs in the day to day operations.
• Promptly handle guests' queries, complaints, and other related issues in a professional manner.
• Explaining and upselling all items offered by the department and other outlets as well, offering suggestions or alternatives to the guests.
• Ensuring cleanliness in the department and reporting maintenance issues to the relevant department.
• Assist in monthly, daily, and weekly inventory of the products and operating equipment.
• Closing the bills and cash and handing them over to the accounts department.
Effectively deliver efficient, friendly, and quality service at all times to execute seamless guest relations implementing strong interpersonal skills. Provide outstanding customer service and satisfaction through greeting, welcoming guests, and assisting with questions.
• Contribute to the development and maintenance of standards, policies, and procedures regarding food service of food and drinks to the guest as per the hotel standards.
• Facilitate guests to table, describe the characteristics, and descriptions of menu selections as well as meticulously maintaining proper placement of items to ensure quick service.
• Ensure simultaneous preparation of all orders for a single table, serve professionally, inform guests about daily specials menu, and serve food in an efficient and on time.
Confidently greeted guests directly with a friendly and sincere welcome articulating clearly to comprehend requests in order to provide a fast response with appropriate action meeting the needs of all requests.
• Led multiple administrative functions such as reservations during arrivals and departures, received and processed requests, complaints thoroughly, and multi-tasked answering multiple phone lines.
• Delegated direction and control of work performed in the framework of special requests by utilizing the open table management system, including monitoring availability, and cancellation booking.
• Introduced multiple improvements to enhance productivity, harnessed in-depth knowledge of upselling different products, and service to guests about the promotions in the outlet.
• Developed professional relationships and effective communication with management and customers by listening to the guest's needs and ideas, and reporting them to the management to work on them.
Executed daily operations while maintaining a clean atmosphere of the bar. Participated as part of the team to ensure that the breakdown and clean-up are handled properly and promptly.
• Prepared tables for service, including setting up items such as linens, silverware, and glassware.
• Assessed food quality to ensure complete patrons' satisfaction and resolve any issues that arise.