Agile Project Manager – Loyalty Program
Majid Al Futtaim Retail
مجموع سنوات الخبرة :14 years, 0 أشهر
• Collaborate with key stakeholders in the business, including Product Owners, Product Design, Solution architects, development, and QA teams, to oversee the complete implementation of Majid Al Futtaim's loyalty program, SHARE, for MAF Business Units and External partners.
• Effectively manage a portfolio of MAF Business Units, coordinating with internal stakeholders to develop project plans that include delivery timelines for significant project activities such as defining the digital user journey, design, development, testing, and CAB (Change Advisory Board), production cut-over, and production deployment.
• Establish appropriate governance for the loyalty program implementation, taking into account the agile principles and practices. Provide training and mentorship to delivery squads to ensure the achievement of their SPRINT (Agile iteration) goals.
• Assume leadership responsibilities for various scrum ceremonies, including Sprint Planning, Daily Standups, Sprint Review, Backlog Grooming, and Sprint Retrospective to prioritize the delivery of critical path items, address any issues, and remove obstacles when necessary.
• Maintain a comprehensive log of RAID (Risk, Assumptions, and Issues & Dependencies) for each project, clearly indicating ownership and regularly updating all stakeholders on the status.
• Generate reports and track incidents and change requests using the JIRA tool for the assigned business units. Identify and log the root cause of issues for future reference and present necessary changes in CAB meetings to facilitate production releases.
• Foster an agile mindset and provide coaching to the agile team, promoting improved working methods and increased productivity during SPRINTS.
• Collaborate with different Scrum teams and Product Owners from other SHARE delivery squads to ensure alignment in delivering features with dependencies. This proactive approach will help avoid any obstacles that may hinder the development and rollout of critical path items.
• Oversee the comprehensive end-to-end delivery of multiple digital projects for Dubai Insurance Company.
• Successfully implement the Beyontec Core Insurance Engine, encompassing policy and claims processing, as well as the development of digital portals and a mobile application.
• Take charge of project planning, scoping, resource and budget management, while continuously monitoring project performance and progress against established milestones.
• Employ effective risk management strategies to minimize project risks & maintain an up-to-date RAID log.
• Effectively manage the backlog of delivery items, collaborating closely with the Product Owner and Business Analyst to ensure completeness of requirements and alignment with business priorities.
• Collaborate with the UI/UX team to achieve a seamless customer experience on Dubai Insurance Company's digital portals and mobile applications.
• Implement REGULA, a SaaS solution designed for efficient scanning of documents such as Emirates ID and Driving License, streamlining data input for insurance quotation forms and reducing quote generation time
• Ensure the delivery of project deliverables in terms of quality and timeliness, securing client sign-offs upon completion of milestones.
• Proactively manage the ticket backlog in JIRA, prioritizing the delivery of key features and defect fixes to ensure on-time delivery aligned with client expectations.
• Prepare and present comprehensive project status reports and upcoming milestones to Dubai Insurance Company's senior management team during weekly status (WSR) meetings.
• Ensure timely compliance with contractual deliverables in accordance with the client's requirements.
• Track the performance of external IT vendors and ensure adherence to agreed-upon delivery standards.
• Liaise between the business and IT departments, facilitating the delivery of change requests and new developments for AXA's core Digital Applications, namely CIRIS (Policy Administration System) and WEBMED (Agent's Portal).
• Collaborate closely with AXA's business teams to gain a deep understanding of their requirements, proposing solutions for new needs and optimizing existing workflows and system utilization.
• Take ownership of the entire application delivery cycle, starting from requirement gathering and documentation to coordinating System Integration Testing (SIT), User Acceptance Testing (UAT), and post-production verification.
• Translate business requirements into user stories within the JIRA tool, ensuring that all essential information and acceptance criteria are provided to the offshore and onshore delivery teams for efficient development activities.
• Collaborate with Product Owners to plan the production release of new system enhancements and defect resolutions.
• Establish effective coordination with Government motor regulatory authorities such as RTA (Dubai), GDT (Abu Dhabi), ROP (Oman), and GDT (Bahrain) to address motor insurance-related change requests and resolve issues on behalf of AXA Insurance.
• Effectively oversee and handle all modifications and new requirements associated with underwriting rules, Forms, Pricing, and downstream processes for CHUBB, a P&C Insurance Client based in the United States of America for their WEB-Based Business Owners Package Policy (BOP) Issuance Application (Fast Track) hosted on the Duck Creek SaaS Platform.
• Create comprehensive business requirement documentation (PL101) by authoring the necessary Business Requirements, Develop Wireframes, workflows, and Use Case diagrams based on the business requirements.
• Take charge of leading an Agile team, actively participating in various scrum ceremonies such as SPRINT Grooming, Planning, SPRINT Demo, Retrospectives, and the daily stand-ups
• Collaborate with the client's Product Owner to groom the product backlog for the Duck Creek Application, align on the business requirements, and determine their priority for timely delivery.
• Provide assistance to the offshore delivery team by resolving impediments related to Sprint delivery work and fostering the adoption of agile methodologies and mindset.
• Utilize the JIRA tool to prepare user stories, ensuring all essential information and acceptance criteria are updated and clearly communicated to the development and QA teams.
• Assume responsibility for identifying automation opportunities within the project's routine activities. Evaluate existing process maps (as is) to optimize future state processes (to be).
• Drive the growth of the company's Digital Sales and Marketing vertical for the Motor, Health, Travel & Home Insurance Products by leveraging the company’s website, B2B and B2C digital portals, and mobile application. Collaborate closely with the design and engineering team to develop an innovative and state-of-the-art mobile offering.
• Define the product roadmap, prioritize the features and enhancements for various retail insurance products and manage the entire product lifecycle across the company's B2C website, Agency Portal (B2B), and Core Policy Administration Systems.
• Oversee the end-to-end delivery of integration projects with external Channel Partners, including agents, brokers, and aggregators, to facilitate online sales of insurance products through their respective websites. Ensure the seamless integration of Reliance General Insurance quotations on the partners' platforms.
• Manage strategic marketing campaigns at regular intervals, particularly during special occasions, to drive customer engagement and increase website traffic for Reliance General Insurance Company.
• Define KPIs for measuring the product performance, tracking them regularly and identify areas of improvement by utilizing comprehensive data and analytics.
• Develop and maintain comprehensive integration plans that encompass project status, individual tasks, milestones, completion estimates, outstanding deliverables, and resource allocation.
• Utilize data and customer feedback to proactively identify areas of improvement as well as opportunities for product optimization post product launch.
• Oversee the successful delivery of new features, enhancements, and bug fixes on BAGIC's digital platforms like the Mobile App and digital Agency Portal utilized by Agents, Brokers, and Channel Partners (B2B), as well as the company's website (B2C) for quote and policy issuance across various insurance products.
• Formulate and execute the product roadmap, incorporating novel ideas and additional features to enhance the Online Agency portal's user-friendliness, efficiency, and stability.
• Develop compelling business cases that outline the benefits of proposed initiatives and secure necessary approvals for implementation.
• Ensure alignment between the technology, design, operations, and business teams, ensuring their synergy with the product vision and roadmap.
• Coordinate workshops to evaluate the risks associated with different solutions and prioritize business demands accordingly.
• Establish clear definitions, metrics, and tracking mechanisms to assess the success of feature launches and new initiatives. Translate the resulting data into actionable insights and effectively communicate them to key stakeholders and senior leadership.
• Define key performance indicators (KPIs) for each product feature launch, closely monitor their performance throughout and after the launch, and evaluate the effectiveness of implemented actions.
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