Imran Aibani

Service Operations Manager at Ilyas & Mustafa Galadari Group

• United Arab Emirates - Dubai
• August 2021 to January 2023

Fleet
 Responsible to generate revenue, Managing Service center at 3 Locations for Light &
Heavy vehicles leading a team with total of 120 staffs includes Non-Productive &
productive & responsible for fleet of 1400 Vehicles. To support in delivering IMG Fleet
strategy & customer satisfaction by monitoring KPI’s, Utilization & reduce expenses.
 Ensure top quality work job by following repair standards, Ensure staff and workshop
discipline for efficiency, quality and professionalism of job. Provide training, coaching
and on the job assistance to enhance staff capabilities so that the repairs can be
accomplished in a safe, timely manner delivering high quality and cost-effective.
 Monitoring the Renewal of vehicles & managing repair program based on industry best
practices. Participate & contribute in budgetary process which includes target setting,
plan development and performance reviews .Taking full ownership of the budget.

Operations Manager at Easa Saleh Al Gurg Group

• United Arab Emirates
• September 2019 to February 2021

Responsible to generate revenue of 18 MN annually with Managing / Driving Service
center & Fuel station FRANCHISE EMARAT leading a team with total of 40 staffs &
support to our Lubricant ENTITY branding PETRONAS Product & educating to
customers on its specifications & it’s reliability
 Responsible for annual budget, achieving the operational strategies and KPI of the
department. Mapping business process, develop counter measures and improve.
 Building up relation with key Suppliers / Vendors for parts & Tools in benefit of
company to generate cost Effective solutions. Establish & maintain relation with key
insurance firms to ensure positive Business relationship.

Manager at Al Ghurair Automobiles

• United Arab Emirates
• October 2018 to July 2019

organized for Peak performance”
Achievements
 Electronic Vehicle Health checkup
implementation 
 Successfully achieved revenue
Targets by implementing selling
tools.
 Recognized for increased sales
and excellent customer retention
figures.
 Received appreciation letter from
GM Service for achieving highest
additional sales all over UAE.
 Value contributor for ISO certification
in Aftersales Services UAE.
 Aftersales Yearly Budget (End to End
cycle)
 Body shop Consolidations, Rebate
Structure, Discount Structure in
Body & Paint operation
 Introduction of Service Packages and
its implementation.

After-sales Manager at Al Khoory Automobiles

• United Arab Emirates
• March 2011 to March 2018

Responsible to generate revenue of 6 MN annually managing Service center leading a
team with total of 20 staff
 Undertaking dual responsibility of After-sales Operations for Subaru brand &
Implementing and sustaining the KAIZEN activities. Conducting training to service
advisors & customer facing staff & performance evaluation audits at the workshops.
Ensure strategic initiatives were implemented effectively and enhance results in an
average year on year growth of plus 10% & staying top of our campaign to make
sure what we offer is not just competitive but SUPERIOR.
 Achieved Parts Department of the year status, through the principals by achieving
the KPI benchmarks & Sales Targets, with revenue increase, by improving operational
efficiency, through SOP review and implementations, process enhancements, Stock
& pricing optimization, realizing improved Service Rates
 Monitoring inventory movement of Parts provide consultation to and ensure
availability of vehicles parts (mechanical and body). Placing stock orders at
appropriate time, follow up of back orders & minimize the dead stock. Liaising with
warehouse team to coordinate sales and operational issues
 To conduct market analysis and planning action plan for sales penetration by service
campaign and parts promotion campaign
 Providing technical report to

Service Manager at Technical Resources EST

• United Arab Emirates
• January 2010 to January 2011

Responsible to generate revenue of labor 8 MN annually with Managing / Driving 2
Service centers leading a team with total of 30 staff.
 Managing KPIs & Budget, Responsible to lead the service function for Japanese,
German & European brand, develop plans in order to achieve targets in terms of
revenue quality & effective customer service. Involvement in Marketing strategy to
enhance business, approaching customers to create healthy business relationship.

Reception Manager at Al Futtaim Motors LLC

• United Arab Emirates
• August 2003 to December 2009

Toyota & Lexus)
 Responsible to generate revenue of labor 12MN annually leading a team of 30 staffs.
 Analyzing customer relation, Monitoring productive individual performance daily.
Enhancing departmental profitability through effective marketing & sales of labor,
parts, accessories, lubricants, subcontracted services & other value added services.
 Supporting the Kaizen Manager to implement and sustain improvements in branch on
TSM Kodawari. Improve Customer Journey using Toyota standards.
 Implementing the dealer standards, monitoring the progress of implementation and
create a close coordination network between the branch and the distributor.Providing
technical report to

Senior Service Consultant at Linkway Hond

• India
• September 2001 to June 2003