Collections Team Leader
Cloud Data LLC
Total years of experience :11 years, 2 Months
Ensure that day to day operation of a business run smoothly.
Follow-up on client's billing disputes
Appeared in small claims, superior courts and workers comp cases as required.
Reviewed, and determined which accounts qualified for possible legal action, or charge off.
Performed desk reviews each month to ensure collection goals and deadlines were met.
Prepared month-end reports as needed.
Balanced general ledgers accounts.
Implemented a coding system to prioritize accounts approaching charge-off for immediate collections with a success rate of 70% improved collections.
Within a collection staff department where there is an average of 85 calls per day, increased personal productivity to an average of 150 calls per day.
Monitors collections & recoveries’ performance to ensure agreed targets are achieved.
Identifies deteriorating risks at an early stage and initiates / recommends remedial action to minimize credit losses.
Recommends deferment of installments, short payments, write-offs, new provisions and re-scheduling (depending on the case and as per delegated authorities) in the best interest of the Bank.
Reports irregular / substandard portfolios to the management, along with strategies for workout / upgrades, as may be appropriate.
Recovering money from default customers.
Working with Credit Controllers to contact debtors to pursue payment.
Making outbound collection calls to debtors.
Reducing the outstanding debt.
Responding to telephone inquiries using standard scripts and procedures.
Working with debtors to work out payments.
Following up customers on previous payment arrangements.
Locating and establishing contact with debtors.
Maintaining accurate, up-to-date customer account information.
Daily banking and processing received cheques and cash.
Reviewing the arrears of default customers.
Negotiating settlements with customers.
Taking ownership of debt collection cases.
Maintaining appropriate and comprehensive records of all customer discussions.
Reporting daily progress against targets to the Team Leader.
Coordinating with Bank Representative Coordinator.
Calling to customer regarding their Bank Products over dues.
Tracing the customer with the help of Internet. (Google, FB, LinkedIn, MOL, Yellow pages, 181, DED etc., )
Calling customer office to get customer info.
Putting police case if customer is refusing to pay.
Managing my team to work hard to achieve their targets
Make field visit if any of agent required.
Reviewing on daily basis agents DCR, PTP’s File & ETP’s.
Execution of Collection Strategies to bring down the Bucket Balances to meet monthly targets.
Improve turn-around times by providing suggestions for signification of procedures-controls in co-ordination with the Team Leader.
Attain a high standard of personalized, effective and efficient client service.
Organize field visits for result oriented recoveries.
To work on given list of allocations and achieve monthly targets - Individual and Bucket-wise.
Follow-up for payments with contactable customers with timely reminders.
Forwarding cases for Immigration Checks for identifying Skip-customers.
Forwarding cases to Agency with regard to Skip-customers and follow-up with agencies regarding status.
Cash handling.
Handling walk-in customers.
Working on salary transferring cases and following for end of service benefits.
Forwarding cases to Legal Dept for filing Police Cases and follow-up with the legal dept for status update.
Educating customers about various schemes of the Bank and evaluate reasons for non-payment of the Debt and offer solutions for repayment with customized schemes.
Offering settlements to customers as per Banks Guidelines.
Bachelor in commerce